About the Company
The Hilton Garden Inn Stoke on Trent is a contemporary and vibrant hotel dedicated to providing exceptional service and memorable experiences for every guest. Part of the globally renowned Hilton brand, we pride ourselves on fostering a supportive and inclusive environment where team members can grow their careers. We are deeply committed to developing young talent, offering comprehensive training and mentorship programs to help our colleagues thrive in the dynamic hospitality industry.
Job Description
Are you under 21 and looking for an exciting entry point into the world-class hospitality industry? The Hilton Garden Inn Stoke on Trent is seeking enthusiastic and dedicated individuals to join our team as a Hotel Porter. This role is perfect for those eager to learn, committed to excellent service, and ready to kickstart a rewarding career. With a strong emphasis on training and mentorship, we will provide you with all the tools and guidance needed to succeed. No prior experience is required – just a positive attitude and a willingness to learn!
Key Responsibilities
- Warmly welcome guests upon arrival and assist with luggage handling, ensuring a smooth check-in process.
- Escort guests to their rooms, providing information about hotel facilities and services.
- Handle guest inquiries and requests efficiently and courteously, escalating issues to management when necessary.
- Assist with the delivery of items to guest rooms, such as extra towels, room service, or amenities.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and public areas.
- Provide information about local attractions, dining, and transportation options.
- Support other hotel departments as needed, fostering a collaborative team environment.
- Adhere to all hotel safety and security procedures.
- Participate actively in all training and mentorship sessions provided.
Required Skills
- Excellent verbal communication skills.
- A friendly, approachable, and professional demeanour.
- Strong work ethic and reliability.
- Ability to work effectively in a fast-paced environment.
- A genuine desire to provide outstanding guest service.
- Willingness to learn and take on new challenges.
- Physical ability to lift and carry luggage and stand for extended periods.
Preferred Qualifications
- Prior experience in customer service (even informal, e.g., retail, volunteering).
- Basic knowledge of the local area and attractions.
- Ability to work flexible hours, including weekends and holidays.
Perks & Benefits
- Comprehensive paid training program.
- Dedicated mentorship from experienced hospitality professionals.
- Opportunities for rapid career progression within Hilton Garden Inn and the wider Hilton family.
- Team member travel discounts globally.
- Free meals on duty.
- Uniform provided.
- Employee recognition programs.
- A supportive and inclusive work environment.
- Access to Hilton's extensive learning and development resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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