About the Company
AdventHealth is a faith-based, non-profit healthcare system headquartered in Altamonte Springs, Florida. With a mission to extend the healing ministry of Christ, AdventHealth operates over 50 hospitals and hundreds of care sites across nine states, serving millions of patients annually. We are committed to whole-person care, focusing on the physical, emotional, and spiritual well-being of our community. Our Wesley Chapel facility is a state-of-the-art medical center providing comprehensive services to Pasco County residents, dedicated to compassionate care and medical excellence.
Job Description
We are seeking a warm, organized, and proactive Receptionist to join our front office team at AdventHealth Wesley Chapel. This critical role is the first point of contact for our patients, visitors, and staff, setting the tone for their entire experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced healthcare environment. If you are passionate about providing exceptional service and contributing to a positive patient journey, we encourage you to apply. A sign-on bonus is available for all new hires in this role!
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner.
- Answer, screen, and forward incoming phone calls promptly and courteously.
- Schedule and confirm appointments, managing calendars for multiple providers or departments.
- Register new patients and update existing patient information accurately in the system.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain a tidy and organized reception area and waiting room.
- Handle patient inquiries and provide general information about services.
- Assist with administrative tasks such as filing, scanning, and data entry.
- Process patient co-pays and maintain accurate transaction records.
- Collaborate with clinical and administrative staff to ensure smooth patient flow and operations.
Required Skills
- High School Diploma or GED.
- 1+ year of experience in a front office, administrative, or customer service role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to maintain composure and professionalism under pressure.
- Basic knowledge of office equipment (printers, scanners, multi-line phone systems).
Preferred Qualifications
- Associate's Degree or higher in a relevant field.
- Experience working in a healthcare or medical office setting.
- Familiarity with electronic health record (EHR) systems.
- Bilingual proficiency (English/Spanish).
Perks & Benefits
- Competitive salary package.
- Generous sign-on bonus for all new hires.
- Comprehensive health, dental, and vision insurance.
- 403(b) retirement plan with company matching.
- Paid time off (PTO) and holiday pay.
- Tuition reimbursement and professional development opportunities.
- Employee wellness programs.
- Supportive and collaborative work environment.
- Opportunities for career growth within a large healthcare system.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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