About the Company
Cognizant (Nasdaq: CTSH) is a leading global professional services company that transforms clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked among the best performing and most admired companies globally. We are committed to fostering a culture of innovation and continuous learning, helping our clients navigate the complex landscape of digital transformation and achieve sustainable growth.
Job Description
We are seeking a proactive and client-focused Online Google Virtual Office Partner to join our dynamic team. In this 100% remote role, you will be instrumental in empowering small businesses to optimize their operations and digital presence using Google’s suite of products and services. You will act as a trusted advisor, guiding clients through setup, adoption, and ongoing support for tools like Google Workspace, Google My Business, Google Ads, and other relevant Google solutions. This position requires a blend of technical acumen, exceptional communication skills, and a genuine passion for helping small businesses thrive in the digital age.
Key Responsibilities
- Serve as the primary point of contact for small business clients, understanding their unique needs and challenges.
- Onboard new clients to Google Workspace and other Google business tools, ensuring smooth setup and data migration.
- Provide expert guidance and training on the effective use of Google products for communication, collaboration, marketing, and analytics.
- Develop tailored strategies to enhance clients' online visibility, customer engagement, and operational efficiency through Google solutions.
- Conduct regular check-ins and performance reviews with clients to assess progress, identify areas for improvement, and offer proactive solutions.
- Troubleshoot technical issues related to Google products and escalate complex problems to the appropriate support channels.
- Stay current with Google product updates, new features, and best practices to ensure clients always receive the most relevant advice.
- Document client interactions, solutions provided, and progress made in our CRM system.
Required Skills
- Proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet).
- Strong understanding of Google My Business for local SEO and online presence management.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proven ability to manage multiple client accounts and priorities effectively.
- Problem-solving mindset with a proactive approach to client support.
- Digital literacy and comfort with various online platforms and tools.
- At least 2 years of experience in client success, account management, or small business support.
Preferred Qualifications
- Google Workspace Administrator certifications.
- Experience with Google Ads or Google Analytics.
- Previous experience working remotely or in a virtual team environment.
- Familiarity with CRM software (e.g., Salesforce, HubSpot).
- Bachelor's degree in Business, Marketing, IT, or a related field.
Perks & Benefits
- 100% Remote Work opportunity.
- Comprehensive health, dental, and vision insurance.
- Flexible work schedule.
- Professional development and certification opportunities.
- Performance-based bonuses and incentives.
- Paid time off and holidays.
- Access to cutting-edge tools and resources.
- Collaborative and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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