About the Company
Chime is a leading financial technology company built to empower a new generation of financial progress. We believe everyone deserves financial peace of mind. By helping our members avoid fees, save money automatically, and get paid early, we’re making banking better. Join our mission to create a healthier financial life for millions of Americans.
Job Description
As a Mobile App Payouts Specialist at Chime, you will be on the front lines, ensuring our members experience seamless and timely access to their funds. This critical role involves processing real-time payout requests, investigating discrepancies, and providing exceptional support related to our ‘Work Today, Paid Today’ feature. You’ll work closely with our product and engineering teams to identify system improvements and contribute to a smooth, reliable payout experience for our valued members.
Key Responsibilities
- Process and verify mobile app payout requests with accuracy and efficiency.
- Investigate and resolve payout discrepancies, failed transactions, and member inquiries promptly.
- Monitor payout queues and ensure service level agreements (SLAs) are met.
- Communicate effectively with members regarding their payout status and any issues.
- Collaborate with internal teams (e.g., Member Services, Risk, Engineering) to escalate and resolve complex payment issues.
- Identify trends in payout issues and suggest improvements to processes and tools.
- Maintain strict adherence to compliance and regulatory guidelines related to financial transactions.
- Contribute to documentation and training materials for payout processes.
Required Skills
- Strong attention to detail and accuracy.
- Excellent problem-solving and analytical skills.
- Proficiency in using mobile applications and web-based tools.
- Ability to work effectively in a fast-paced, high-volume environment.
- Strong verbal and written communication skills.
- Basic understanding of financial transactions or payment processing.
- Ability to handle sensitive information with confidentiality.
Preferred Qualifications
- Previous experience in fintech, banking operations, or customer service related to payments.
- Familiarity with financial regulations (e.g., NACHA rules, KYC/AML).
- Experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Bachelor's degree in Business, Finance, or a related field.
- Proficiency in G Suite or Microsoft Office Suite.
Perks & Benefits
- Competitive salary and comprehensive health benefits.
- Generous paid time off and flexible work arrangements.
- 401(k) matching program.
- Opportunities for professional development and career growth.
- Dynamic and collaborative work environment.
- On-site amenities including a modern office space, snacks, and beverages.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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