About the Company
HearingLife is a leading provider of hearing healthcare services and solutions, dedicated to helping people reconnect with the world through better hearing. With a network of professional audiologists and hearing care specialists, we offer personalized care, advanced hearing aid technology, and ongoing support to enhance the quality of life for our patients. Our commitment to excellence in patient care and innovative solutions makes us a trusted partner in hearing health.
Job Description
We are seeking a compassionate and organized Audio Care Representative to join our team in Long Beach, CA. This role is crucial to the smooth operation of our clinic, serving as the first point of contact for patients and providing essential administrative and patient support. You will play a vital role in ensuring a positive patient experience, managing schedules, handling inquiries, and supporting our audiologists and hearing care specialists in delivering exceptional care. This position comes with a sign-on bonus as a welcome to our dedicated team.
Key Responsibilities
- Manage patient scheduling, appointments, and follow-ups efficiently.
- Greet patients warmly, assist with check-ins, and ensure a comfortable waiting area.
- Handle incoming calls, answer patient inquiries, and direct calls to appropriate personnel.
- Process patient intake forms, maintain accurate electronic health records, and ensure data privacy.
- Assist with basic office administration tasks, including filing, inventory management of supplies, and maintaining clinic cleanliness.
- Educate patients on hearing aid care, maintenance, and basic troubleshooting under supervision.
- Process payments, verify insurance information, and handle billing inquiries.
- Collaborate with audiologists and hearing care specialists to optimize clinic flow and patient care.
- Support promotional activities and patient outreach efforts as needed.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems, including scheduling software and electronic health records (EHR).
- Demonstrated empathy and a patient-first approach.
- Ability to work effectively in a fast-paced healthcare environment.
- High school diploma or equivalent.
- Minimum of 1 year of experience in customer service or administrative roles.
Preferred Qualifications
- Experience in a medical office, particularly in audiology or optometry.
- Knowledge of medical terminology and insurance verification processes.
- Familiarity with hearing aid technology or basic ear anatomy.
Perks & Benefits
- Competitive annual salary.
- Eligible for a sign-on bonus.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and growth.
- Employee discounts on hearing products and services.
- A supportive and collaborative work environment dedicated to making a difference.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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