About the Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a history of innovation and a commitment to customer service, UPS connects people and businesses worldwide.
Job Description
As a UPS Support Aide specializing in Non-Voice Support, you will play a crucial role in ensuring smooth operations and customer satisfaction. This position focuses exclusively on digital communication channels such as email, chat, and internal ticketing systems to resolve inquiries, provide information, and assist with various logistics-related tasks. You will be an integral part of our team, contributing to the efficient flow of information and support within our extensive network, without direct phone interaction.
Key Responsibilities
- Respond to customer inquiries and support requests via email, live chat, and internal messaging systems promptly and accurately.
- Process and resolve customer issues related to shipping, tracking, billing, and general service questions.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Collaborate with other departments to escalate and resolve complex issues.
- Maintain up-to-date knowledge of UPS products, services, and policies.
- Assist with data entry and administrative tasks as needed to support operations.
- Contribute to a positive team environment and uphold UPS's commitment to service excellence.
Required Skills
- Excellent written communication and grammar skills in English.
- Proficiency in using email, chat, and ticketing systems.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic computer literacy and ability to learn new software quickly.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a non-voice customer support or administrative role.
- Familiarity with logistics or shipping industry terminology.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Associate's degree or some college coursework.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee assistance program.
- Career development and training opportunities.
- Tuition reimbursement program.
- Employee discount programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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