About the Company
Advocate Aurora Health is one of the top 12 not-for-profit health systems in the nation, with a legacy of serving communities for more than a century. We are committed to providing exceptional care, driving innovation, and fostering a supportive environment for both our patients and our team members. Our mission is to help people live well, and we achieve this through a network of hospitals, clinics, and care sites dedicated to excellence.
Job Description
We are seeking a dedicated and organized Patient Admin Assistant to join our dynamic team within a busy hospital environment in Cicero, IL. This vital role involves supporting the administrative functions of patient care, ensuring smooth operations and providing exceptional service to patients and their families. The ideal candidate will be a compassionate individual with strong communication skills and an ability to thrive in a fast-paced setting.
Key Responsibilities
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage patient scheduling, appointments, and registration processes accurately.
- Verify patient insurance information and collect co-payments as required.
- Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Answer incoming calls, direct inquiries, and provide information to patients and staff.
- Process patient admissions, transfers, and discharges efficiently.
- Coordinate with clinical staff to ensure seamless patient flow and communication.
- Handle general office duties, including filing, data entry, and managing correspondence.
- Address patient concerns and provide solutions or escalate issues appropriately.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data entry.
- Ability to maintain composure and professionalism in stressful situations.
- Empathy and a patient-centered approach to care.
- High school diploma or equivalent.
Preferred Qualifications
- Previous administrative or clerical experience in a healthcare setting.
- Knowledge of medical terminology and hospital procedures.
- Experience with electronic health record (EHR) systems.
- Associate’s degree in Healthcare Administration or related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Tuition reimbursement and professional development opportunities.
- Employee assistance program.
- On-site wellness programs and facilities.
- Opportunities for career growth within a large healthcare system.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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