Brand Standards Auditor – Professional Environment, Benefits

About the Company

Hilton Worldwide is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties and 1 million rooms in 122 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as a top workplace globally. We are committed to fostering a culture of integrity, excellence, and exceptional guest experiences, maintained through rigorous adherence to our brand standards.

Job Description

We are seeking a meticulous and dedicated Brand Standards Auditor to join our quality assurance team. In this pivotal role, you will be responsible for upholding the impeccable brand standards across our diverse portfolio of properties within the Santa Clara region. You will conduct thorough inspections, provide constructive feedback, and work collaboratively with property management to ensure consistent delivery of the Hilton guest experience. This professional environment offers significant opportunities for impact and career development within a globally recognized leader in hospitality.

Key Responsibilities

• Conduct regular, unannounced, and scheduled audits of Hilton properties to ensure compliance with all brand standards, operational procedures, and service protocols.
• Document findings accurately, including areas of non-compliance, best practices, and opportunities for improvement.
• Prepare comprehensive audit reports, detailing observations, recommendations, and corrective action plans.
• Collaborate with property general managers and department heads to review audit findings and develop strategies for implementing necessary improvements.
• Provide training and guidance to property staff on brand standards and best practices.
• Monitor the implementation of corrective actions and conduct follow-up audits as required.
• Stay current with evolving brand standards, industry trends, and regulatory requirements.
• Contribute to the continuous improvement of auditing processes and tools.

Required Skills

• Proven experience in quality assurance, auditing, or operations within the hospitality or retail sector.
• Exceptional attention to detail and strong analytical skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage time effectively to meet audit schedules.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong interpersonal skills with the ability to provide constructive feedback professionally.
• Knowledge of customer service principles and practices.

Preferred Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Certified Quality Auditor (CQA) or similar professional certification.
• Experience with auditing software or quality management systems.
• Familiarity with Hilton brand standards and operational procedures.

Perks & Benefits

• Competitive salary and comprehensive benefits package.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee travel discounts at Hilton properties worldwide.
• Professional development and career growth opportunities.
• Tuition reimbursement program.
• Employee assistance program (EAP).

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