Concentrix Documentation Clerk – Engineering focus, WFH

About the Company

Concentrix Corporation is a global leader in customer experience (CX) solutions and technology, dedicated to helping the world’s best brands deliver exceptional experiences. With a presence in over 40 countries, we provide end-to-end capabilities spanning customer lifecycle management, digital transformation, and business process outsourcing. We foster a diverse and inclusive environment where innovation thrives, and employees are empowered to grow their careers while making a significant impact.

Job Description

We are seeking a detail-oriented and organized Documentation Clerk with an engineering focus to join our remote team. In this role, you will be responsible for managing, organizing, and maintaining critical technical documentation related to our various engineering projects and client solutions. This position requires a keen eye for accuracy, a methodical approach to information management, and the ability to work independently in a fast-paced virtual environment. You will play a vital role in ensuring that all engineering specifications, manuals, reports, and other technical documents are current, accessible, and compliant with company and industry standards.

Key Responsibilities

• Organize, classify, and maintain technical documentation, including engineering drawings, specifications, reports, manuals, and project files.
• Ensure accuracy, completeness, and version control of all assigned documents.
• Collaborate with engineering teams to gather necessary information and clarify documentation requirements.
• Implement and adhere to document control procedures and company standards.
• Assist in the preparation and distribution of documentation packages for internal and external stakeholders.
• Utilize document management systems and software to store and retrieve information efficiently.
• Identify and resolve discrepancies or inconsistencies in documentation.
• Support auditing processes by ensuring documentation is readily available and compliant.
• Provide administrative support to engineering departments as needed.
• Contribute to the continuous improvement of documentation processes and tools.

Required Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• High level of attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks in a remote setting.
• Familiarity with document management systems (DMS) or electronic content management (ECM) software.
• Basic understanding of engineering terminology or a strong willingness to learn.

Preferred Qualifications

• Previous experience in a documentation or administrative role, preferably within an engineering or technical environment.
• Experience with AutoCAD, SolidWorks, or other CAD software viewing tools.
• Knowledge of industry standards for technical documentation.
• Post-secondary education in administration, information management, or a related technical field.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Remote work setup support and equipment.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Employee assistance program.
• Flexible work schedule.
• Supportive and collaborative virtual team environment.

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