About the Company
Utah Legal Services (ULS) is a nonprofit law firm dedicated to making a difference in the lives of low-income individuals and families. For over 50 years, ULS has provided free legal assistance in civil matters to help Utahns protect their rights, maintain their independence, and improve their quality of life. We believe in equal access to justice for all.
Job Description
Join Utah Legal Services as a Part-time Intake Specialist with a crucial weekend focus. In this vital role, you will be the first point of contact for individuals seeking legal assistance, primarily focusing on cases with a legal and social services overlap. You will conduct initial screenings, gather essential information, provide empathetic support, and help guide applicants through the intake process. This position requires strong communication skills, a compassionate approach, and the ability to work independently on weekends to ensure our clients receive timely and effective support.
Key Responsibilities
- Conduct initial telephone and in-person interviews with prospective clients to gather case information and assess eligibility for services.
- Accurately input client data and case details into our case management system.
- Provide clear and concise information about Utah Legal Services programs, processes, and available resources.
- Identify urgent cases requiring immediate attention and escalate them appropriately.
- Maintain confidentiality and handle sensitive information with the utmost discretion and professionalism.
- Collaborate with legal staff and social workers to ensure seamless client transitions and comprehensive support.
- Assist with scheduling appointments and managing client inquiries during weekend hours.
- Contribute to a supportive and respectful environment for all clients and colleagues.
Required Skills
- Exceptional verbal and written communication skills.
- Strong active listening and empathy.
- Proficiency in data entry and experience with case management software or CRM systems.
- Ability to maintain composure and professionalism in stressful situations.
- Excellent organizational skills and attention to detail.
- Reliable and independent work ethic, especially for weekend shifts.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree or some college coursework in social work, paralegal studies, or a related field.
- Bilingual proficiency (especially Spanish) highly desirable.
- Previous experience in a legal aid, social services, or nonprofit environment.
- Understanding of legal terminology and basic legal processes.
- Experience with trauma-informed care principles.
Perks & Benefits
- Meaningful work making a direct impact on the community.
- Supportive and collaborative team environment.
- Opportunity to develop skills in legal intake and social services.
- Flexible weekend schedule.
- Access to professional development resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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