About the Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business. With a history of innovation and a commitment to customer satisfaction, UPS operates one of the world’s largest airlines and maintains a vast ground network, ensuring timely and efficient delivery across the globe. Our mobile applications are at the forefront of our customer and operational interactions, making their quality paramount to our success.
Job Description
Are you passionate about mobile technology and have a keen eye for detail? UPS is seeking a dedicated App Quality Rater with a focus on Mobile Tech to join our dynamic team in Lexington, KY. In this role, you will be instrumental in ensuring the highest quality and optimal performance of UPS’s critical mobile applications used by our customers and operational staff worldwide. You will conduct thorough testing, identify potential issues, and provide comprehensive feedback to enhance user experience and functionality. This is an exciting opportunity to contribute to the innovation of a global logistics leader and make a direct impact on millions of users.
Key Responsibilities
- Execute detailed test plans and test cases for UPS mobile applications on various iOS and Android devices.
- Rigorously identify, document, and track software bugs, defects, and usability issues using established bug tracking systems.
- Provide clear, concise, and actionable feedback on app performance, functionality, and overall user experience.
- Collaborate closely with development, product, and QA teams to ensure issues are understood and resolved efficiently.
- Verify bug fixes and conduct regression testing to ensure the stability of new and updated app features.
- Stay current with the latest mobile operating system updates, device trends, and testing methodologies.
- Participate in daily stand-ups and team meetings, contributing insights and progress updates.
Required Skills
- Proficiency in operating and troubleshooting both iOS and Android mobile platforms.
- Exceptional attention to detail and a methodical approach to problem-solving.
- Strong written and verbal communication skills to effectively document findings and interact with team members.
- Ability to follow precise instructions and execute test plans accurately.
- Basic understanding of software quality assurance principles and processes.
- Demonstrated interest in mobile technology and user interface best practices.
Preferred Qualifications
- Previous experience in a quality assurance, app testing, or technical support role.
- Familiarity with logistics, package tracking, or delivery service applications.
- Experience using bug tracking software such as JIRA or similar tools.
- Ability to analyze application logs or perform basic mobile device diagnostics.
- Associate's degree or certification in a technology-related field.
Perks & Benefits
- Comprehensive Medical, Dental, and Vision insurance plans.
- Generous Paid Time Off (PTO) and company holidays.
- 401(k) retirement plan with company match.
- Employee discounts on UPS services and various products.
- Career development and training opportunities.
- Inclusive and diverse work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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