About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for the world’s best brands. With a diverse team across 40+ countries, we design, build, and run the future of CX, connecting people with businesses through innovative technology and empathetic human touch. Join our dynamic team dedicated to delivering exceptional support and service.
Job Description
We are seeking a highly motivated and skilled IT Support Technician to join our team in the San Jose area. This unique role combines the flexibility of remote work with the necessity of field-based support, ensuring our clients receive prompt and effective technical assistance. You will be responsible for diagnosing and resolving hardware, software, and network issues, both from your home office and directly at client sites. This position requires strong problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service.
Key Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues.
- Install, configure, and maintain workstations, servers, and peripheral devices.
- Perform routine system maintenance, updates, and backups.
- Diagnose and troubleshoot complex technical problems efficiently.
- Manage user accounts, permissions, and access rights.
- Document all support activities and solutions in a ticketing system.
- Educate users on best practices and basic troubleshooting steps.
- Collaborate with senior IT staff on larger projects and system upgrades.
- Respond to emergency support requests as needed.
- Travel to various client locations within the San Jose area to provide direct support.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11, Server editions).
- Experience with Microsoft Office Suite (365 administration a plus).
- Familiarity with network protocols (TCP/IP, DNS, DHCP).
- Basic understanding of Active Directory and user management.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to work independently and manage time effectively.
- Valid driver's license and reliable transportation for field visits.
- CompTIA A+ or equivalent certification.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience with remote monitoring and management (RMM) tools.
- Knowledge of cloud platforms (e.g., Azure, AWS).
- Experience with VPN setup and troubleshooting.
- ITIL Foundation certification.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and certification.
- Flexible remote work environment.
- Reimbursement for approved field-related travel expenses.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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