Counter Service Specialist – Immediate Opening, Sign-on Bonus

About the Company

Chase Bank, a subsidiary of JPMorgan Chase & Co., is a leading global financial services firm and one of the largest banks in the United States. With a rich history spanning over 200 years, we serve millions of customers nationwide, offering a broad range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We are committed to fostering a diverse and inclusive environment where every employee can thrive and contribute to our mission of helping customers achieve their financial goals. Join our team in Sugar Land, TX, and be part of a company dedicated to excellence and community involvement.

Job Description

We are actively seeking a highly motivated and customer-focused Counter Service Specialist to join our dynamic team in Sugar Land, TX. This is an immediate opening with a sign-on bonus for qualified candidates. As a Counter Service Specialist, you will be the face of Chase Bank, providing exceptional service to our customers, handling various financial transactions, and assisting them with their banking needs. You will play a crucial role in building lasting customer relationships by identifying opportunities to offer our products and services. If you have a passion for service, strong communication skills, and a desire to grow your career in the financial industry, we encourage you to apply!

Key Responsibilities

• Process a variety of customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and cashing checks.
• Identify customer needs and recommend appropriate Chase products and services (e.g., credit cards, loans, investment options).
• Open new accounts and assist customers with account inquiries and maintenance.
• Resolve customer issues and complaints with professionalism and a positive attitude.
• Maintain strict adherence to bank policies, procedures, and regulatory requirements.
• Manage and balance cash drawer daily, ensuring accuracy and security.
• Educate customers on self-service options and digital banking tools.
• Collaborate with team members to achieve branch goals and provide a seamless customer experience.

Required Skills

• Exceptional customer service and communication skills (verbal and written).
• Proven ability to handle cash transactions accurately.
• Strong attention to detail and organizational skills.
• Proficiency in basic computer applications and willingness to learn new systems.
• Ability to work effectively in a fast-paced, team-oriented environment.
• High school diploma or equivalent.
• Must be available to work flexible hours, including weekends, as needed.

Preferred Qualifications

• Previous experience in banking, retail, or a customer-facing role.
• Knowledge of banking products and services.
• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Bilingual proficiency (e.g., Spanish) is a plus.

Perks & Benefits

• Competitive hourly wage with a significant sign-on bonus.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Tuition reimbursement and professional development opportunities.
• Employee assistance program.
• Access to exclusive employee discounts and financial wellness programs.
• Opportunities for career advancement within a global financial institution.

Apply Now