About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer lifecycle management for many of the world’s best brands. With a presence in 40+ countries, Concentrix empowers businesses to achieve superior customer engagement and business outcomes through innovative solutions and a diverse, skilled workforce. We are committed to fostering an inclusive environment where every employee can thrive and grow.
Job Description
Join Concentrix as a Customer Audio Tagger, a vital role in ensuring the highest quality of our customer interactions. You will be responsible for meticulously listening to and categorizing customer service calls, identifying key sentiments, topics, and compliance adherence. This 100% remote position requires exceptional attention to detail, strong listening skills, and a commitment to maintaining data integrity. Your work directly contributes to improving our service quality and enhancing customer satisfaction across various client programs.
Key Responsibilities
- Accurately listen to and tag customer service call recordings according to predefined guidelines and criteria.
- Identify and categorize customer sentiment, call drivers, resolutions, and agent performance indicators.
- Ensure compliance with all data privacy regulations and internal quality standards during tagging.
- Provide constructive feedback on tagging guidelines and tools to improve efficiency and accuracy.
- Maintain a high level of productivity and quality in all audio tagging tasks.
- Collaborate effectively with the quality assurance team to understand evolving tagging requirements and program updates.
Required Skills
- Excellent active listening skills and strong attention to detail.
- Proficiency in using computer applications and navigating digital interfaces.
- Ability to work independently and manage time effectively in a remote environment.
- Strong analytical and problem-solving abilities.
- High school diploma or equivalent.
- Fluent in English (reading, writing, and speaking).
Preferred Qualifications
- Previous experience in a call center or customer service environment.
- Familiarity with audio transcription or data tagging tools.
- Experience with quality assurance processes or compliance auditing.
- Associate's degree or higher in a relevant field.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health, dental, and vision insurance options.
- Paid time off and company-recognized holidays.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development within a global company.
- 100% remote work flexibility from the comfort of your home.
- Employee assistance program for personal and professional support.
- Virtual team-building events and employee engagement initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.