About the Company
Capita is a leading UK provider of business process management and integrated professional support service solutions. With a strong presence in Northern Ireland, we partner with clients across various sectors to deliver innovative and efficient services. We believe in nurturing talent and providing comprehensive training to help our employees grow their careers and achieve their full potential. Join our vibrant team and contribute to delivering exceptional service and support.
Job Description
Are you passionate about data and eager to kick-start your career in a dynamic tech environment? We are looking for an enthusiastic and driven Google Analytics Support Junior to join our growing team. This is an entry-level position where no prior experience with Google Analytics is required, as full, in-depth training will be provided. You will play a crucial role in supporting our clients with their Google Analytics queries, ensuring their data tracking is accurate, and helping them leverage insights for better decision-making. This role is perfect for someone who is analytical, a quick learner, and dedicated to providing excellent customer service.
Key Responsibilities
- Complete comprehensive training on Google Analytics platforms and best practices.
- Provide first-line support to clients regarding their Google Analytics accounts via email, chat, and phone.
- Assist clients with setup, configuration, and troubleshooting of Google Analytics properties.
- Help identify and resolve data discrepancies and tracking issues.
- Educate clients on how to interpret their data and generate basic reports.
- Document client interactions, solutions, and frequently asked questions.
- Collaborate with senior analysts and technical teams to escalate complex issues.
- Stay updated with the latest Google Analytics features and industry trends.
Required Skills
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- A genuine interest in data, digital marketing, and web analytics.
- Proficiency with Microsoft Office Suite, especially Excel.
- Ability to learn new software and technical concepts quickly.
- A proactive approach to tasks and a desire to help others.
- Exceptional attention to detail.
Preferred Qualifications
- A degree in a related field such as Marketing, Business, IT, or Statistics (or equivalent professional experience).
- Familiarity with website content management systems (CMS).
- Basic understanding of HTML or JavaScript is a plus.
- Previous experience in a customer service or support role.
Perks & Benefits
- Comprehensive paid training program.
- Generous annual leave and public holidays.
- Healthcare benefits.
- Pension scheme with employer contributions.
- Employee assistance program.
- Opportunities for career progression and professional development.
- Access to online learning platforms.
- Modern, inclusive office environment.
- Employee discount programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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