About the Company
Orion Federal Credit Union is a community-focused financial institution dedicated to empowering our members to achieve their financial goals. With a rich history of serving the Memphis area, we pride ourselves on providing exceptional service, innovative products, and a supportive environment for both our members and our employees. Join a team where your contributions truly make a difference in the lives of others.
Job Description
We are seeking an enthusiastic and dedicated Member Experience Agent to join our dynamic team in Memphis. In this immediate hire role, you will be the primary point of contact for our valued members, providing outstanding service and support across various banking functions. This position is ideal for individuals passionate about helping others, eager to learn, and committed to fostering strong, lasting relationships within our community. If you thrive in a fast-paced, on-site environment and have a knack for problem-solving, we encourage you to apply!
Key Responsibilities
- Serve as the primary point of contact for members, assisting with inquiries, transactions, and account management both in-person and over the phone.
- Process deposits, withdrawals, loan payments, and other financial transactions accurately and efficiently.
- Identify member needs and cross-sell appropriate credit union products and services, such as loans, savings accounts, and digital banking solutions.
- Resolve member complaints and issues with empathy and professionalism, escalating complex cases as necessary.
- Maintain a thorough understanding of all credit union products, services, policies, and procedures.
- Ensure compliance with all federal and state regulations, as well as credit union policies.
- Assist members with online banking, mobile app usage, and other digital services.
- Actively participate in training and development programs to enhance product knowledge and service skills.
Required Skills
- High School Diploma or equivalent.
- Minimum of 1 year of experience in customer service, banking, or a related field.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency with basic computer applications and ability to learn new software quickly.
- Ability to work effectively in a team-oriented, on-site environment.
Preferred Qualifications
- Associate's degree in Business, Finance, or a related field.
- Previous experience in a credit union or bank setting.
- Bilingual (Spanish/English) is a plus.
- Experience with financial software systems (e.g., Fiserv, Symitar).
Perks & Benefits
- Competitive hourly wage with opportunities for bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, and holidays).
- Life and disability insurance.
- Tuition reimbursement program.
- Employee assistance program.
- Opportunities for career growth and professional development.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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