About the Company
The Assembly House is a magnificent Georgian building in the heart of Norwich, renowned for its luxurious rooms, award-winning restaurant, and elegant event spaces. We pride ourselves on delivering an exceptional guest experience, blending historic charm with modern comfort. As a cornerstone of Norwich’s hospitality scene, we are dedicated to excellence and seek individuals who share our passion for service.
Job Description
We are seeking a dedicated and reliable Night Porter to join our team at The Assembly House. This is a crucial role ensuring the safety, security, and comfort of our guests during the quiet night hours. You will be the sole point of contact for guests, handling late check-ins, early check-outs, and any inquiries, while also performing essential security and preparation tasks for the following day. If you possess a calm demeanor, excellent customer service skills, and a proactive approach, we invite you to apply for this rewarding overnight position.
Key Responsibilities
- Manage late check-ins and early check-outs efficiently and courteously.
- Handle guest queries and requests, providing accurate information and assistance.
- Conduct regular security checks of the premises, ensuring all areas are secure.
- Monitor CCTV and respond to any alarms or unusual activities.
- Prepare breakfast areas and public spaces for the morning shift.
- Assist with light cleaning duties and maintain the presentation of the reception and lobby areas.
- Process end-of-day reports and handover accurate information to the morning team.
- Ensure guest comfort and address any issues promptly and discreetly.
Required Skills
- Previous experience in a customer service or hospitality role.
- Excellent communication and interpersonal skills.
- Ability to work independently and exercise good judgment during night shifts.
- Strong attention to detail and proactive problem-solving abilities.
- Basic computer literacy for check-in/out procedures and reporting.
- A responsible and reliable attitude.
Preferred Qualifications
- Experience as a Night Porter or in a similar overnight role.
- First Aid and/or Fire Marshal training.
- Knowledge of local area attractions and services.
- Proficiency with hotel management software (e.g., Opera, Guestline).
Perks & Benefits
- Competitive salary and holiday allowance.
- Complimentary staff meals during shifts.
- Opportunity to work in a prestigious and historic hotel.
- Ongoing training and development opportunities.
- Discounted rates on accommodation and dining within our group.
- A supportive and friendly team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.