About the Company
Merseyrail is a highly respected public transport operator serving the Liverpool City Region and surrounding areas. We are committed to providing a safe, reliable, and friendly service to millions of passengers every year. As a vital part of the community, we pride ourselves on our excellent customer service, operational efficiency, and a dedicated workforce that benefits from strong union representation and support. Join our team and contribute to keeping our city moving!
Job Description
Are you passionate about customer service and looking for a rewarding role within public transport? Merseyrail is seeking enthusiastic and dedicated individuals to join our team as Subway / Metro Station Attendants. This customer-facing role is crucial to ensuring a smooth, safe, and pleasant journey for all our passengers. You will be the first point of contact for many, providing assistance, information, and maintaining station standards. This position comes with the added benefit of union representation, ensuring your rights and welfare are protected.
Key Responsibilities
- Provide exceptional customer service, assisting passengers with enquiries, directions, and travel information.
- Operate ticket machines and assist passengers with ticket purchases and smart card issues.
- Monitor station platforms and concourses, ensuring passenger safety and adherence to rules.
- Report and escalate any safety incidents, suspicious activity, or operational issues to control.
- Assist passengers with disabilities or special needs, ensuring accessibility and support.
- Manage crowd control during peak hours or special events.
- Perform routine checks of station facilities, reporting any faults or maintenance needs.
- Maintain cleanliness and orderliness of station areas, including platforms, waiting rooms, and public restrooms.
- Handle minor first aid incidents and follow emergency procedures when necessary.
- Collaborate with train crew, control centre, and other staff to ensure smooth operations.
Required Skills
- Proven experience in a customer service or public-facing role (minimum 6 months).
- Excellent communication and interpersonal skills, with the ability to remain calm and helpful under pressure.
- Strong problem-solving abilities and a proactive approach to addressing passenger needs.
- Ability to work effectively both independently and as part of a team.
- Basic numeracy and literacy skills for handling transactions and understanding operational instructions.
- A keen awareness of safety procedures and willingness to enforce them.
- Flexibility to work various shifts, including weekends, evenings, and public holidays.
Preferred Qualifications
- Previous experience in the transport, retail, or hospitality industry.
- Knowledge of the Merseyrail network and local attractions.
- First Aid certification.
- Proficiency in additional languages is a plus.
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Strong union representation and support.
- Generous pension scheme.
- Free or discounted travel on the Merseyrail network.
- Cycle to Work scheme.
- Employee assistance program.
- Opportunities for career progression within the public transport sector.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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