About the Company
ADP (Automatic Data Processing) is a global leader in human capital management (HCM) solutions. We provide a comprehensive suite of cloud-based solutions for human resources, payroll, talent, time, tax, and benefits administration, and are a trusted partner to over 920,000 clients worldwide. At ADP, we believe that great work can happen anywhere, and we are committed to fostering a diverse, inclusive, and remote-friendly environment where associates can thrive.
Job Description
Are you a highly organized, detail-oriented professional seeking a rewarding work-from-home career? ADP is looking for a Virtual Account Coordinator to join our dynamic team. In this role, you will be a critical point of contact for our clients, ensuring seamless service delivery and exceptional client satisfaction. You will manage a portfolio of accounts, coordinate various internal and external stakeholders, and proactively address client needs to foster long-term relationships. This is an excellent opportunity for an individual with strong communication skills and a passion for problem-solving to contribute to a leading global organization from the comfort of their home office.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts, building strong, trusted relationships.
- Coordinate and facilitate client onboarding processes, ensuring all necessary documentation and system setups are completed accurately and on time.
- Manage client inquiries and service requests, escalating complex issues to appropriate internal teams and tracking resolution.
- Monitor client satisfaction and identify opportunities for service improvement or additional ADP solutions.
- Maintain accurate client records and activity logs within CRM systems.
- Collaborate with internal departments (e.g., Sales, Service, Operations) to ensure timely and effective client support.
- Prepare and present regular reports on client account status and service metrics.
- Proactively communicate important updates, product changes, and new features to clients.
Required Skills
- Minimum of 2 years of experience in account coordination, customer service, or client support, preferably in a remote setting.
- Exceptional verbal and written communication skills.
- Strong organizational and time management abilities with keen attention to detail.
- Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive approach to client needs.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Communications, or a related field.
- Experience in the Human Capital Management (HCM) or payroll industry.
- Familiarity with virtual collaboration tools (e.g., Zoom, Microsoft Teams).
- Certification in customer service or account management.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement.
- Work-from-home stipend for essential office equipment.
- Employee assistance program and wellness initiatives.
- Flexible work schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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