About the Company
Marston’s PLC is one of the UK’s leading pub and hotel operators, managing over 1,500 pubs and lodges across the country. With a rich heritage dating back to 1837, Marston’s is renowned for its diverse portfolio, from traditional community pubs to modern accommodation, offering exceptional guest experiences, delicious food, and a wide selection of beverages. We pride ourselves on creating welcoming environments and fostering a culture of teamwork and hospitality.
Job Description
We are seeking an enthusiastic and versatile Hospitality All-Rounder to join our team in a regional pub with accommodation in the vibrant Pontcanna area of Cardiff. This role is perfect for someone looking to gain broad experience across various aspects of the hospitality industry. You’ll be a key player in ensuring our guests have a memorable stay, assisting with everything from serving customers and preparing rooms to helping in the kitchen and managing bookings. If you thrive in a dynamic environment and love making people feel at home, we want to hear from you!
Key Responsibilities
- Greeting and serving customers in the bar and dining areas.
- Taking orders, serving food and drinks, and processing payments.
- Assisting with the cleaning and preparation of guest accommodation rooms to high standards.
- Handling guest check-ins and check-outs, and managing general reception duties.
- Supporting kitchen staff with basic food preparation and dishwashing.
- Maintaining cleanliness and hygiene standards across all areas of the establishment.
- Responding to guest inquiries and resolving issues promptly and professionally.
- Assisting with stock rotation and deliveries.
Required Skills
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
- Strong teamwork and interpersonal skills.
- Reliable and punctual with a flexible approach to work.
- Basic numeracy and literacy.
- A positive attitude and a willingness to learn.
Preferred Qualifications
- Previous experience in a hospitality role (pub, hotel, restaurant).
- Basic Food Hygiene Certificate.
- First Aid qualification.
- Experience with POS systems and booking software.
Perks & Benefits
- Competitive hourly rate and share of tips.
- Opportunities for career development and progression within Marston's.
- Comprehensive training programmes.
- Staff discounts across Marston's pubs and accommodation.
- Meals on duty.
- A supportive and friendly team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.