About the Company
Xfinity, a brand of Comcast, is a leading provider of internet, television, phone, and home security services to residential customers. We are committed to delivering exceptional customer experiences and continuously strive to innovate and improve our services. Our team is dedicated to fostering an environment of learning, growth, and customer satisfaction, valuing every interaction as an opportunity to build lasting relationships.
Job Description
Join Xfinity as a Customer Experience Evaluator and launch your career in customer service and quality assurance! This is an entry-level position designed for individuals with a passion for helping others and a keen eye for detail. We offer comprehensive paid training to equip you with all the skills needed to excel in evaluating customer interactions, identifying areas for improvement, and contributing to our overall service excellence. If you’re looking for a supportive environment where you can learn, grow, and make a real impact, we encourage you to apply.
Key Responsibilities
- Monitor and evaluate customer interactions (calls, chats, emails) against established quality guidelines and performance metrics.
- Provide constructive feedback and insights to customer service representatives to foster continuous improvement.
- Identify trends in customer feedback and service delivery to highlight systemic issues and opportunities.
- Collaborate with team leads and training departments to develop and refine service standards and training materials.
- Participate in calibration sessions to ensure consistent evaluation standards across the team.
- Maintain detailed and accurate records of evaluations and feedback.
- Contribute to a positive and collaborative team environment.
Required Skills
- Excellent active listening and communication skills, both written and verbal.
- Strong analytical skills and attention to detail.
- Proficiency with basic computer applications (e.g., Microsoft Office Suite, web browsers).
- Ability to provide clear, concise, and constructive feedback.
- High school diploma or equivalent.
- Eagerness to learn and adapt in a fast-paced environment.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work).
- Familiarity with CRM software or customer service platforms.
- Bilingual capabilities (especially Spanish/English).
Perks & Benefits
- Competitive base salary with opportunities for growth.
- Comprehensive paid training program.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on Xfinity products and services.
- Opportunities for career advancement within a large, stable company.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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