Bank Teller – High Volume Cash Handling focus

About the Company

Chase Bank, a subsidiary of JPMorgan Chase & Co., is one of the oldest and most respected financial institutions in the United States. With a rich history spanning over two centuries, Chase Bank offers a wide range of financial services, including consumer banking, small business banking, commercial banking, and wealth management. We are committed to fostering a diverse and inclusive workplace where employees can grow, innovate, and make a positive impact on our customers and communities. Our mission is to help our customers achieve their financial goals through reliable service, innovative products, and a strong community presence.

Job Description

We are seeking a highly motivated and detail-oriented Bank Teller with a strong focus on high-volume cash handling to join our team in Wesley Chapel, FL. In this role, you will be the face of Chase Bank, providing exceptional customer service while accurately processing a variety of banking transactions. This position requires meticulous attention to detail, speed, and accuracy, especially when managing large sums of cash and frequent customer interactions. You will play a crucial role in ensuring a smooth and efficient banking experience for our diverse clientele, contributing directly to the branch’s operational excellence and customer satisfaction.

Key Responsibilities

• Process a high volume of cash and check transactions accurately and efficiently, including deposits, withdrawals, and payments.
• Verify customer identities and transaction details to prevent fraud and ensure compliance with bank policies.
• Balance cash drawer daily with precision and maintain accurate transaction records.
• Provide friendly, professional, and efficient customer service, answering inquiries and resolving basic account issues.
• Identify customer needs and suggest appropriate bank products and services.
• Adhere strictly to all banking regulations, security procedures, and compliance guidelines.
• Assist customers with self-service banking options and ATM operations.
• Collaborate with team members to achieve branch goals and maintain a positive work environment.
• Handle customer complaints with patience and escalate complex issues to appropriate personnel.
• Perform general administrative duties as required.

Required Skills

• Minimum 6 months of experience in a high-volume cash handling role (e.g., retail, banking, casino, large-scale cashier).
• Exceptional customer service and interpersonal communication skills.
• Proven ability to work accurately and efficiently with large sums of cash.
• Strong attention to detail and ability to follow strict procedures.
• Basic computer proficiency and ability to learn new software quickly.
• Ability to work effectively in a fast-paced environment.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience as a bank teller or in a financial services environment.
• Knowledge of banking products, services, and regulatory requirements.
• Associate’s or Bachelor’s degree in a business-related field.
• Bilingual proficiency (especially Spanish) is a plus.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Tuition reimbursement and professional development opportunities.
• Employee assistance program and wellness initiatives.
• Employee discounts on various financial products and services.
• Opportunities for career advancement within a global financial leader.

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