About the Company
As one of Canada’s largest banks and a leading financial services company, Royal Bank of Canada (RBC) has a rich history of over 150 years. We are committed to helping our clients thrive and communities prosper. With a global presence, RBC offers a wide range of banking, wealth management, insurance, investor services, and capital markets products and services. We are dedicated to innovation, customer service, and maintaining the highest standards of integrity and security.
Job Description
Join RBC as a Fraud Prevention Teller with a focus on high-security protocols, where you will be at the forefront of protecting our clients and the bank from fraudulent activities. This role is ideal for individuals who possess a keen eye for detail, strong analytical skills, and a commitment to upholding security standards. You will primarily be responsible for processing transactions while meticulously identifying and mitigating potential fraud risks. This position offers a comprehensive benefits package and an opportunity to build a rewarding career within a leading financial institution, contributing directly to our security and client trust.
Key Responsibilities
- Process various customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Proactively identify and question suspicious transactions, applying advanced fraud prevention techniques and protocols.
- Educate clients on security best practices and common fraud schemes.
- Maintain strict adherence to all RBC policies, procedures, and regulatory compliance requirements related to fraud prevention.
- Utilize security systems and tools to monitor and report suspicious activities.
- Collaborate with internal security teams and branch management to investigate and resolve fraud cases.
- Provide exceptional customer service while managing sensitive situations with discretion and professionalism.
- Complete mandatory security training and stay updated on evolving fraud trends and prevention methods.
Required Skills
- Minimum 1 year of experience in a banking or financial services environment.
- Proven ability to identify and mitigate financial fraud risks.
- Exceptional attention to detail and strong analytical capabilities.
- Excellent communication and interpersonal skills, with the ability to handle sensitive client interactions.
- Proficiency in using banking software and security systems.
- Strong ethical compass and commitment to confidentiality.
- Ability to work effectively in a high-pressure, security-focused environment.
Preferred Qualifications
- Post-secondary education in Business, Finance, Criminology, or a related field.
- Certification in fraud examination or prevention (e.g., CFE).
- Previous experience specifically in a fraud prevention or loss prevention role.
Perks & Benefits
- Competitive base salary with performance incentives.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and holidays.
- Employee share purchase plan.
- Pension plan with company matching contributions.
- Opportunities for career advancement and professional development.
- Tuition reimbursement programs.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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