About the Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. With a history spanning over a century, UPS is dedicated to connecting people and businesses worldwide, providing reliable, time-definite, and cost-effective services. Join our team and be a part of a company that values innovation, sustainability, and exceptional customer service.
Job Description
We are seeking a proactive and customer-focused individual to join our team as a Customer Liaison. In this vital role, you will be the primary point of contact for our valued customers, ensuring their inquiries are addressed promptly, accurately, and professionally. You will navigate complex customer situations, provide solutions, and maintain a high level of satisfaction. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is eager to make an immediate impact within a world-renowned logistics company. If you are ready to start a rewarding career and contribute to a legacy of service excellence, we encourage you to apply.
Key Responsibilities
- Serve as the main point of contact for customer inquiries via phone, email, and potentially in-person, providing comprehensive support and information.
- Resolve customer complaints and issues efficiently and courteously, escalating complex problems to the appropriate internal departments when necessary.
- Track and monitor shipments, providing real-time updates and proactive communication to customers regarding potential delays or changes.
- Educate customers on UPS products, services, and digital tools to enhance their shipping experience.
- Process service requests, claims, and other customer-related transactions accurately and in a timely manner.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with various internal teams, including operations, sales, and technical support, to ensure seamless customer service.
- Adhere to company policies and procedures, ensuring compliance with all regulatory requirements.
- Continuously improve customer service skills and stay informed about company updates and industry trends.
Required Skills
- High school diploma or equivalent.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Ability to work effectively in a team-oriented environment.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in a customer service or liaison role (1-2 years preferred).
- Familiarity with the logistics or package delivery industry.
- Experience using CRM software.
- Associate's or Bachelor's degree in business, communications, or a related field.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Tuition assistance programs for career development.
- Employee assistance program.
- Opportunities for career growth and advancement within a global company.
- Employee discount programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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