About the Company
Truist Financial Corporation is a leading financial services company, dedicated to inspiring and building a better future for our clients and communities. With a strong commitment to innovation and customer satisfaction, we offer a comprehensive range of banking services, including consumer and small business banking, commercial banking, corporate and investment banking, wealth management, and insurance. Our mission is to make the financial lives of our clients easier and more secure, supported by a culture that values teamwork, integrity, and excellence. We are proud to be an employer that invests in our people, providing the tools and support needed for professional growth and success.
Job Description
Join Truist as a Virtual Bank Teller and become an integral part of our remote customer service team. This is a unique opportunity to provide exceptional banking services from the comfort of your home. You will be the first point of contact for our clients, assisting them with their banking needs, processing transactions, and providing information about our products and services through various digital channels. We are committed to equipping you for success, providing all necessary equipment to ensure a seamless work-from-home experience. If you are passionate about customer service, possess strong communication skills, and are eager to contribute to a forward-thinking financial institution, we encourage you to apply. This is a 100% remote position, offering flexibility and a supportive work environment.
Key Responsibilities
- Provide exceptional customer service to clients via phone, chat, and video conferencing.
- Assist clients with a wide range of banking transactions, inquiries, and service requests.
- Process deposits, withdrawals, transfers, and loan payments accurately and efficiently.
- Identify customer needs and offer appropriate Truist products and services.
- Educate clients on digital banking tools and features.
- Resolve customer issues and complaints promptly and professionally.
- Adhere to all bank policies, procedures, and regulatory requirements.
- Maintain a high level of confidentiality and data security.
- Collaborate with team members to achieve departmental goals.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and empathy.
- Proficiency in using computer systems and navigating multiple applications.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving and decision-making abilities.
- High degree of accuracy and attention to detail.
- Customer-focused mindset with a commitment to service excellence.
- Ability to learn and adapt to new technologies and banking procedures quickly.
Preferred Qualifications
- Previous experience in customer service, call center, or a client-facing role.
- Familiarity with banking products, services, and operations.
- High school diploma or GED equivalent.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, holidays).
- Company-provided computer, monitor, headset, and other essential equipment.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Remote work flexibility.
- Inclusive and supportive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.