WFH Claims Administrator – Insurance Industry

About the Company

GEICO is a leading auto insurance company in the United States, providing affordable coverage and exceptional customer service for over 85 years. As a member of the Berkshire Hathaway family of companies, GEICO is known for its stability, innovation, and commitment to its associates. We are dedicated to creating a supportive and dynamic work environment where employees can grow their careers.

Job Description

We are seeking a highly motivated and detail-oriented WFH Claims Administrator to join our remote team. In this role, you will be responsible for processing and managing insurance claims from initial report to resolution. This is a vital position that requires excellent organizational skills, a strong ability to communicate effectively, and a commitment to providing outstanding service to our policyholders. You will work independently from your home office, utilizing our advanced systems to ensure timely and accurate claims processing. This is a 100% remote position, allowing for flexibility and work-life balance while maintaining the high standards of GEICO service.

Key Responsibilities

• Receive, review, and process new insurance claims, ensuring all necessary documentation is complete and accurate.
• Communicate professionally with policyholders, claimants, and third parties to gather information and provide updates.
• Verify policy coverage and eligibility for claims submitted.
• Coordinate with claims adjusters and other departments to facilitate the claims resolution process.
• Maintain accurate and organized claim records in the company's database.
• Adhere to all regulatory guidelines and company policies during claims handling.
• Identify and escalate complex claims or potential issues to senior claims personnel.
• Assist with administrative tasks related to claims processing, including scheduling and correspondence.

Required Skills

• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and manage a remote workload effectively.
• High level of attention to detail and accuracy.
• Problem-solving skills and a proactive approach to tasks.
• Demonstrated ability to handle confidential information with discretion.

Preferred Qualifications

• Previous experience in an administrative or customer service role, preferably in the insurance industry.
• Familiarity with insurance claims processing software.
• Associate’s degree or higher in Business Administration or a related field.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Opportunities for professional development and career advancement.
• Employee assistance program.
• Remote work setup support.
• Discount programs for GEICO products and services.

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