About the Company
The City of Powell River Emergency Services is dedicated to providing swift, professional, and compassionate assistance to our community members during times of crisis. We operate at the forefront of public safety, serving as the vital link between citizens in need and emergency responders. Our team is committed to upholding the highest standards of service, ensuring the safety and well-being of Powell River residents through efficient and effective emergency dispatch.
Job Description
Join the City of Powell River Emergency Services as a Public Safety Telecommunicator, a critical role where you will be the first point of contact for individuals experiencing emergencies. This fast-paced position requires individuals who can think quickly, communicate clearly, and remain calm under pressure. We are committed to your success and offer full, comprehensive training to equip you with all the skills necessary to excel in this rewarding career. You will play an indispensable role in coordinating emergency responses, providing crucial support, and making a tangible difference in the lives of our community members every single day.
Key Responsibilities
- Receive and evaluate incoming emergency (911) and non-emergency calls, quickly determining the nature and location of the incident.
- Prioritize calls and dispatch appropriate police, fire, and medical personnel effectively and efficiently.
- Maintain constant communication with field units, providing critical information, updates, and support.
- Accurately record and document all calls, dispatches, and related information in a computer-aided dispatch (CAD) system.
- Provide pre-arrival instructions to callers in medical emergencies or other situations as needed.
- Monitor multiple radio frequencies, alarm systems, and video feeds simultaneously.
- Adhere to all departmental policies, procedures, and relevant regulations.
- Maintain professionalism, empathy, and composure during highly stressful situations.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong active listening and comprehension abilities.
- Ability to make quick, sound decisions under pressure.
- Excellent multi-tasking and organizational skills.
- Proficiency in basic computer applications and data entry.
- High school diploma or equivalent.
- Ability to work various shifts, including nights, weekends, and holidays.
Preferred Qualifications
- Previous experience in a call center, dispatch, or customer service environment.
- Knowledge of local geography and road networks in Powell River and surrounding areas.
- Completion of a Public Safety Telecommunicator course.
- First Aid and CPR certification.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary and benefits package.
- Defined benefit pension plan.
- Opportunity to make a significant impact in the community.
- Supportive team environment.
- Opportunities for professional growth and development.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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