Front Desk Clerk – Local Suburb Clinic

About the Company

Kaiser Permanente is one of the largest and most reputable healthcare providers in the United States, committed to delivering high-quality, affordable healthcare services. With a strong presence across California, we prioritize integrated care, preventative medicine, and community well-being. Our Moreno Valley clinic is a vital part of our network, serving the local community with compassion and excellence.

Job Description

We are seeking a dedicated and organized Front Desk Clerk to join our team at a local suburb clinic in Moreno Valley, CA. This role is crucial in creating a positive first impression for our patients and ensuring the smooth operation of our busy front office. The ideal candidate will possess excellent customer service skills, a keen eye for detail, and the ability to manage multiple tasks in a fast-paced environment. You will be the primary point of contact for patients, handling inquiries, scheduling appointments, and managing administrative tasks with professionalism and efficiency.

Key Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Schedule and confirm patient appointments, managing the clinic's appointment book.
• Answer incoming calls, direct them appropriately, and take accurate messages.
• Process patient registrations, update demographic information, and verify insurance details.
• Collect co-pays and outstanding balances, accurately recording all transactions.
• Maintain patient records with confidentiality and precision.
• Manage incoming and outgoing mail and faxes.
• Ensure the waiting area is tidy and welcoming.
• Assist with other administrative duties as needed to support clinic operations.

Required Skills

• High school diploma or equivalent.
• Minimum of 6 months experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and ability to learn new software quickly.
• Strong organizational and multitasking abilities.
• Ability to handle sensitive information with discretion and maintain patient confidentiality (HIPAA compliance).

Preferred Qualifications

• Experience with electronic health records (EHR) systems.
• Knowledge of medical terminology.
• Bilingual (English/Spanish) skills are a plus.
• Associate’s degree in Medical Office Administration or a related field.

Perks & Benefits

• Comprehensive medical, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Tuition reimbursement and professional development opportunities.
• Employee assistance program.
• Wellness programs and resources.

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