About the Company
BASF Corporation, a subsidiary of BASF SE, is a global leader in the chemical industry, combining economic success with environmental protection and social responsibility. Our portfolio ranges from chemicals, plastics, performance products, and crop protection products to oil and gas. We serve customers in nearly all industries and regions of the world, committed to creating chemistry for a sustainable future. As a major innovator in specialty chemicals, we provide cutting-edge solutions that help our customers succeed.
Job Description
We are seeking a highly motivated and technically skilled Specialty Chemical Associate to join our B2B Technical Support team. In this role, you will be the primary technical point of contact for our business customers, providing expert guidance and solutions related to our specialty chemical product portfolio. This position requires a strong understanding of chemical principles, excellent problem-solving abilities, and a customer-centric approach to support our diverse client base in various industries. You will work closely with sales, R&D, and production teams to ensure customer satisfaction and product performance.
Key Responsibilities
- Provide expert technical support and troubleshooting to B2B customers regarding the application, performance, and compatibility of specialty chemical products.
- Conduct product demonstrations, technical presentations, and training sessions for customers and internal teams.
- Analyze customer requirements and recommend appropriate specialty chemical solutions.
- Collaborate with R&D to address complex technical challenges and provide customer feedback for product improvement and new product development.
- Prepare detailed technical reports, documentation, and case studies for customer issues and solutions.
- Stay informed about industry trends, competitive products, and new technologies in specialty chemicals.
- Assist the sales team with technical aspects during pre-sales and post-sales activities.
- Ensure all technical support activities comply with company policies, safety standards, and regulatory requirements.
Required Skills
- Bachelor's degree in Chemistry, Chemical Engineering, Material Science, or a related scientific field.
- 2+ years of experience in a technical support, applications, or R&D role within the chemical industry.
- Strong understanding of organic and inorganic chemistry principles.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts clearly.
- Proven problem-solving skills and analytical thinking.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
Preferred Qualifications
- Master's degree in a relevant scientific or engineering discipline.
- Experience with specific specialty chemical applications (e.g., coatings, adhesives, construction chemicals, personal care ingredients).
- Familiarity with CRM software (e.g., Salesforce) and LIMS (Laboratory Information Management System).
- Project management experience.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching.
- Paid time off, including vacation, sick leave, and holidays.
- Employee assistance program.
- Opportunities for professional development and continuing education.
- Life insurance and disability benefits.
- Employee discount programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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