Front Office Specialist – Medical Billing focus

About the Company

HonorHealth is a non-profit health system serving the greater Phoenix metropolitan area, dedicated to providing a full continuum of care from primary care to specialty services. With a network of hospitals, medical groups, and urgent care centers, we are committed to improving the health and well-being of the communities we serve through clinical excellence, innovation, and a compassionate approach to patient care.

Job Description

We are seeking a dedicated and detail-oriented Front Office Specialist with a strong focus on medical billing to join our dynamic team in Scottsdale, AZ. This role is crucial for maintaining the efficiency of our front office operations while ensuring accurate and timely processing of patient accounts and claims. The ideal candidate will possess excellent communication skills, a solid understanding of medical billing procedures, and a commitment to providing exceptional patient service. You will be the first point of contact for our patients, responsible for a seamless administrative and financial experience.

Key Responsibilities

• Greet and check-in patients warmly, verifying demographic and insurance information.
• Schedule and confirm appointments efficiently, managing patient flow.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Process patient payments accurately and reconcile daily receipts.
• Verify patient insurance eligibility and benefits prior to appointments.
• Prepare and submit medical claims to insurance companies, ensuring accuracy and compliance.
• Follow up on unpaid claims, denials, and appeals in a timely manner.
• Address patient inquiries regarding billing, insurance, and account balances.
• Maintain patient records with strict adherence to HIPAA guidelines.
• Collaborate with the billing department to resolve complex billing issues.
• Manage incoming calls, faxes, and emails with professionalism and promptness.

Required Skills

• Minimum of 2 years of experience in a medical front office or administrative role.
• Demonstrated experience with medical billing, coding (CPT, ICD-10), and insurance claim submission.
• Proficiency in electronic medical record (EMR) systems (e.g., Epic, Cerner, NextGen).
• Strong understanding of medical terminology and healthcare regulations, including HIPAA.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• High level of accuracy and attention to detail in data entry and financial transactions.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications

• Associate’s degree or higher in Medical Office Administration, Healthcare Management, or a related field.
• Certification in Medical Billing and Coding (e.g., CPC, CMRS).
• Experience with HonorHealth's specific EMR system.
• Bilingual proficiency (English/Spanish).

Perks & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) and company-paid holidays.
• 401(k) retirement plan with company match.
• Life and disability insurance.
• Tuition reimbursement and continuing education opportunities.
• Employee wellness programs and discounts.
• Opportunities for professional growth and career advancement within a leading healthcare system.
• Supportive and collaborative work environment.

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