About the Company
TELUS International is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands. We are committed to fostering a diverse and inclusive environment where every team member can thrive. Join our global team of over 75,000 specialists, delivering exceptional customer service and digital solutions across more than 25 countries.
Job Description
We are seeking a detail-oriented and analytical Google Search Quality Analyst to join our remote team. In this role, you will be responsible for evaluating and improving the quality of search engine results for both Google and Bing. This involves meticulous analysis of search queries, relevance of results, and overall user experience. You will work independently to apply complex guidelines and provide consistent, high-quality feedback that directly impacts the performance and accuracy of leading search engines. This is a unique opportunity to contribute to how information is accessed globally and work with cutting-edge search technologies from the comfort of your home.
Key Responsibilities
- Evaluate search engine results for accuracy, relevance, and quality based on predefined guidelines.
- Analyze and interpret diverse search queries and user intent.
- Provide constructive and consistent feedback to improve search algorithms.
- Stay updated with evolving search quality guidelines and project requirements.
- Maintain high standards of accuracy and efficiency in all assigned tasks.
- Contribute to team knowledge sharing and best practices.
- Manage time effectively to meet daily production targets.
Required Skills
- Excellent analytical and problem-solving skills.
- Exceptional attention to detail and ability to follow complex instructions precisely.
- Strong understanding of web research and current internet trends.
- Native-level proficiency in English, with excellent reading and comprehension.
- Reliable high-speed internet connection and a dedicated home office setup.
- Proficiency in using web browsers and various online tools.
Preferred Qualifications
- Previous experience in data annotation, content moderation, or similar analytical roles.
- Familiarity with various search engines and their functionalities.
- Bachelor's degree in a related field (e.g., Computer Science, Linguistics, Library Science).
- Ability to adapt quickly to changes in guidelines and project scopes.
Perks & Benefits
- Competitive hourly rate/salary structure.
- Flexible work schedule within project needs.
- Comprehensive remote training and ongoing support.
- Opportunity to work with a global leader in digital CX and contribute to cutting-edge technology.
- Access to a diverse and inclusive company culture.
- Career growth and development opportunities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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