Guest Relations Associate – Concentrix Hospitality focus

About the Company

Marriott International is a leading global lodging company with more than 8,500 properties across 138 countries and territories. Dedicated to providing unparalleled guest experiences, we operate and franchise hotels and resorts that stand out for their exceptional service and world-class amenities. We believe in the power of travel to transform lives and are committed to creating memorable moments for our guests while fostering a supportive and inclusive environment for our associates.

Job Description

We are seeking an enthusiastic and dedicated Guest Relations Associate to join our team in Jacksonville, FL, focusing on delivering exceptional service within a high-volume hospitality environment. In this role, you will be the primary point of contact for guests, ensuring their needs are met, issues are resolved promptly, and their overall experience exceeds expectations. This position requires a passion for service, strong communication skills, and the ability to thrive in a fast-paced setting, embodying Marriott’s commitment to hospitality excellence. While our focus is hospitality, the ‘Concentrix Hospitality focus’ implies a structured approach to customer service, potentially involving diverse guest inquiries and solutions.

Key Responsibilities

• Serve as the first point of contact for guests, providing a warm welcome and addressing inquiries.
• Handle guest check-ins and check-outs efficiently and accurately.
• Proactively resolve guest complaints and issues with professionalism and empathy, escalating when necessary.
• Provide comprehensive information about hotel services, facilities, and local attractions.
• Process guest requests, reservations, and modifications with attention to detail.
• Maintain a thorough understanding of hotel policies and procedures.
• Collaborate with other departments to ensure seamless guest experiences.
• Manage a multi-line phone system and respond to email inquiries effectively.
• Contribute to a positive team environment and uphold the company's service standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficiency in basic computer applications and reservation systems.
• Ability to multi-task and manage time effectively in a dynamic environment.
• Problem-solving skills with a proactive and positive attitude.
• High level of professionalism and discretion.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications

• Previous experience in a hotel or hospitality guest relations role.
• Familiarity with Marriott systems or similar property management software.
• Fluency in additional languages beyond English.
• Associate's or Bachelor's degree in Hospitality Management or a related field.

Perks & Benefits

• Competitive hourly wage and comprehensive benefits package.
• Opportunities for career growth and professional development within a global company.
• Employee discounts on Marriott hotels worldwide.
• Paid time off, including vacation, sick leave, and holidays.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Access to a vibrant and diverse work environment.

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