Lead Bank Teller – Team Leadership Opportunity, Top Pay

About the Company

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to making financial lives better through the power of every connection. With a strong presence in local communities, we are dedicated to fostering talent and providing exceptional service to our clients.

Job Description

We are seeking an experienced and highly motivated Lead Bank Teller to join our dynamic team in South Gate, CA. This pivotal role offers a unique opportunity for an individual with strong leadership skills to guide and mentor a team of tellers, ensuring operational excellence and an outstanding customer experience. The Lead Bank Teller will be responsible for overseeing daily teller operations, managing cash, processing transactions, and resolving customer inquiries, all while upholding Bank of America’s high standards of service and compliance. This position is ideal for a professional looking to advance their career in banking and take on significant team leadership responsibilities within a top-tier financial institution.

Key Responsibilities

• Oversee and manage daily teller operations, including cash handling, balancing, and vault management.
• Provide leadership, guidance, and training to a team of bank tellers, fostering a collaborative and high-performance environment.
• Ensure accurate and efficient processing of customer transactions, including deposits, withdrawals, loan payments, and cashing checks.
• Resolve complex customer service issues and inquiries, escalating as necessary to branch management.
• Monitor compliance with bank policies, procedures, and regulatory requirements.
• Identify opportunities to cross-sell bank products and services, referring customers to appropriate specialists.
• Conduct periodic audits and reconciliation of cash drawers and branch assets.
• Assist branch management with various operational tasks and reporting.
• Maintain a thorough knowledge of all bank products, services, and digital offerings.
• Ensure a clean, organized, and secure work environment.

Required Skills

• Minimum of 3 years of experience as a Bank Teller or similar cash-handling role.
• Proven leadership ability and experience in guiding or mentoring a team.
• Excellent cash handling and balancing skills with high accuracy.
• Strong customer service and interpersonal communication skills.
• Proficiency in banking software and Microsoft Office Suite.
• Ability to resolve complex problems and make sound decisions.
• Demonstrated understanding of banking regulations and compliance.
• High school diploma or equivalent.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Previous experience in a supervisory or lead role within a financial institution.
• Bilingual proficiency (English and Spanish) preferred, given the local demographics.
• Familiarity with Bank of America's internal systems and procedures.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program.
• Tuition reimbursement and professional development opportunities.
• Career growth potential within a leading global financial institution.
• Employee discounts on banking products and services.

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