About the Company
Crosspool Medical Centre is a well-established and highly respected GP surgery serving the vibrant community of Sheffield. We pride ourselves on delivering comprehensive, patient-centred care in a supportive and friendly environment. Our team is dedicated to continuous improvement and fostering a positive workplace culture where every member feels valued and empowered. We embrace ongoing training and development, ensuring our staff are equipped with the latest skills and knowledge to provide the best possible service.
Job Description
We are seeking a dedicated and enthusiastic Medical Receptionist to join our busy GP surgery in Sheffield. This is an excellent opportunity for someone looking to start or advance their career in healthcare administration, with comprehensive ongoing training provided. You will be the first point of contact for our patients, playing a crucial role in ensuring a smooth and efficient patient journey. Your professionalism, empathy, and organizational skills will be key to your success in this dynamic role.
Key Responsibilities
- Manage patient appointments efficiently, both in person and over the phone.
- Handle incoming calls, direct inquiries, and provide general information.
- Process patient registrations, update records, and maintain confidentiality of patient data.
- Liaise with doctors, nurses, and other healthcare professionals to ensure coordinated care.
- Handle prescriptions, referrals, and other administrative tasks as required.
- Maintain a tidy, organised, and welcoming reception area.
- Process payments and manage petty cash if applicable.
- Support the wider administrative team with ad-hoc duties.
Required Skills
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office).
- Ability to work effectively under pressure in a fast-paced environment.
- A compassionate and patient-focused approach.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with medical terminology or healthcare systems (e.g., EMIS Web, SystmOne).
- GCSEs or equivalent, including English and Maths.
Perks & Benefits
- Competitive salary and pension scheme.
- Comprehensive ongoing training and professional development opportunities.
- Supportive and collaborative team environment.
- Generous holiday allowance.
- Employee assistance programme.
- Opportunity to make a real difference in patient care.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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