About the Company
Market Force Information is a leading global provider of customer experience management solutions. We help top brands improve their customer experience by providing actionable insights through mystery shopping, customer surveys, and contact center evaluations. Our mission is to transform customer insights into business growth, and we achieve this through a dedicated network of evaluators and advanced analytics.
Job Description
Join our team as a Mystery Evaluator and play a crucial role in helping businesses improve their customer service and operational standards. As an evaluator, you will visit various establishments in and around Temecula, CA, posing as a regular customer to assess specific aspects of the customer experience. This includes evaluating cleanliness, product availability, staff demeanor, service efficiency, and adherence to company standards. Your detailed feedback directly impacts our clients’ strategies for enhancing customer satisfaction and loyalty. This is an excellent opportunity for individuals who are observant, detail-oriented, and enjoy contributing to quality improvement.
Key Responsibilities
- Conduct discreet evaluations of assigned businesses, acting as a typical customer.
- Observe and document specific criteria related to customer service, product quality, facility cleanliness, and overall operational standards.
- Interact with staff naturally to assess their behavior, product knowledge, and service delivery.
- Complete and submit detailed, objective, and timely reports online, adhering strictly to assignment guidelines.
- Maintain confidentiality of all assignment details and company information.
- Follow all instructions and deadlines for each assigned evaluation.
- Make required purchases and retain receipts for reimbursement, as specified by the assignment.
Required Skills
- Exceptional observation skills and keen attention to detail.
- Excellent written communication skills for clear and concise report writing.
- Strong ability to follow detailed instructions and adhere to specific guidelines.
- Reliable internet access and basic computer proficiency for online report submission.
- Access to reliable transportation to visit various locations within the service area.
- High level of integrity and honesty.
- Ability to remain objective and unbiased during evaluations.
Preferred Qualifications
- Previous experience in customer service, retail, or hospitality.
- A flexible schedule that allows for completing assignments during various business hours.
- Strong memory and recall abilities to accurately report on observations.
- Familiarity with the Temecula, CA area.
Perks & Benefits
- Competitive hourly pay of $25 per hour for completed assignments.
- Reimbursement for all pre-approved purchases made during evaluations.
- Flexible work schedule, allowing you to choose assignments that fit your availability.
- Opportunity to make a tangible impact on the quality of customer service at various businesses.
- Independent work environment.
- Gain unique insights into business operations and customer experience best practices.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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