Outpatient Meds-to-Beds Technician – Patient Interaction focus

About the Company

Banner Health is one of the largest nonprofit healthcare systems in the United States, committed to making a difference in people’s lives through excellent patient care. With a strong presence across six states, including numerous hospitals, clinics, and health centers in Arizona, we are dedicated to innovation, compassion, and community well-being. Join our team and contribute to a healthier tomorrow.

Job Description

We are seeking a dedicated and patient-focused Outpatient Meds-to-Beds Technician to join our pharmacy team in Tempe, Arizona. This crucial role involves direct interaction with patients, ensuring a seamless transition from hospital discharge to home by delivering prescribed medications directly to the patient’s bedside prior to their departure. You will play a vital role in patient education regarding their new medications, ensuring they understand dosage, potential side effects, and proper administration. This position requires excellent communication skills, empathy, and a strong commitment to patient safety and satisfaction. If you are passionate about helping patients navigate their healthcare journey and thrive in a dynamic, patient-centric environment, we encourage you to apply.

Key Responsibilities

• Facilitate the 'Meds-to-Beds' program by delivering discharge medications directly to patients prior to their departure from the facility.
• Educate patients on their prescribed medications, including dosage, frequency, potential side effects, and proper storage.
• Verify patient identity and medication accuracy with the patient and/or their caregiver.
• Process payments for medications and manage point-of-sale transactions.
• Liaise with pharmacists, nurses, and other healthcare professionals to ensure coordinated patient care.
• Maintain accurate and detailed records of medication delivery and patient interactions.
• Adhere to all regulatory guidelines, hospital policies, and pharmacy procedures.
• Provide exceptional customer service and resolve patient inquiries or concerns in a compassionate manner.
• Assist with inventory management and maintaining a clean, organized work environment.
• Participate in quality improvement initiatives to enhance the Meds-to-Beds program.

Required Skills

• Certified Pharmacy Technician (CPhT) certification from PTCB or NHA.
• Minimum of 1 year of experience as a Pharmacy Technician, preferably in an outpatient or retail setting.
• Strong interpersonal and communication skills with a proven ability to interact effectively with patients and healthcare providers.
• Excellent attention to detail and accuracy in medication handling and dispensing.
• Proficiency in pharmacy software and point-of-sale systems.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Demonstrated empathy and a patient-first approach.
• Knowledge of medication names, dosages, and common side effects.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Preferred Qualifications

• Associate's degree or higher in a related field.
• Experience with hospital discharge processes and patient education.
• Bilingual skills (especially Spanish) are a plus.

Perks & Benefits

• Competitive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Tuition reimbursement and continuing education opportunities.
• Employee wellness programs and discounts.
• Life insurance and disability benefits.
• Opportunities for career growth and professional development within a large healthcare system.
• Supportive and collaborative work environment.

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