Patient Information Coordinator – Customer Service Focus

About the Company

Horizon Health Network is the largest health authority in New Brunswick, Canada, dedicated to providing a wide range of healthcare services to communities across the province. With a commitment to patient-centered care, we strive for excellence in health service delivery, health promotion, and research. Our team works collaboratively to ensure a healthy future for New Brunswickers, fostering an environment of compassion, innovation, and respect.

Job Description

We are seeking a dedicated and empathetic Patient Information Coordinator with a strong customer service focus to join our team in Moncton. In this vital role, you will be the first point of contact for many patients and their families, responsible for accurately collecting and managing patient data, scheduling appointments, and providing essential information. Your ability to communicate clearly, compassionately, and efficiently will be key to ensuring a positive experience for all who interact with our facility. This position requires exceptional organizational skills, attention to detail, and a commitment to maintaining patient confidentiality.

Key Responsibilities

• Greet and register patients, visitors, and staff in a friendly and professional manner.
• Collect, verify, and accurately input patient demographic and insurance information into the electronic health record system.
• Schedule and confirm appointments, procedures, and follow-up visits.
• Answer incoming calls, respond to inquiries, and direct calls to the appropriate departments or personnel.
• Explain hospital policies, procedures, and services to patients and their families.
• Process patient admissions, transfers, and discharges efficiently and accurately.
• Maintain strict confidentiality of all patient information in accordance with privacy regulations.
• Assist patients with wayfinding and provide general support as needed.
• Collaborate with clinical and administrative staff to ensure smooth patient flow and coordinated care.
• Manage waiting areas, ensuring comfort and clear communication of any delays.

Required Skills

• Minimum of 1 year experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills (written and verbal).
• Proficiency in using computer systems, including electronic health records (EHR) and scheduling software.
• Strong organizational skills and meticulous attention to detail.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Proven ability to work effectively in a fast-paced and dynamic environment.
• High school diploma or equivalent.

Preferred Qualifications

• Post-secondary education in medical office administration, health information management, or a related field.
• Experience with Meditech or similar hospital information systems.
• Bilingualism (English/French) is considered a strong asset.
• CPR and First Aid certification.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Pension plan with employer contributions.
• Professional development and continuing education opportunities.
• Employee assistance program.
• Wellness programs and resources.
• Supportive and collaborative work environment.

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