Remote Patient Appointment Scheduler – Healthcare Call Center

About the Company

Kaiser Permanente is one of the largest not-for-profit healthcare plans in the United States, serving millions of members. We are dedicated to providing high-quality, affordable healthcare services and improving the health of our members and the communities we serve. Our integrated healthcare model combines care and coverage, focusing on preventive care and overall well-being. Join a team committed to excellence and patient-centered care.

Job Description

We are seeking a dedicated and organized Remote Patient Appointment Scheduler to join our dynamic healthcare call center team. In this 100% remote role, you will be the first point of contact for our patients, playing a crucial role in ensuring they receive timely and appropriate medical care. You will be responsible for scheduling, rescheduling, and canceling patient appointments, providing information, and ensuring a seamless patient experience. This position requires strong communication skills, empathy, and the ability to navigate complex scheduling systems from a home office environment.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments efficiently and accurately via phone and online systems.
• Verify patient demographics and insurance information, updating records as necessary.
• Answer incoming calls promptly, providing exceptional customer service and addressing patient inquiries.
• Communicate effectively with patients regarding appointment details, preparation instructions, and necessary documentation.
• Resolve scheduling conflicts and address patient concerns with a high degree of professionalism and empathy.
• Maintain strict confidentiality of all patient information in compliance with HIPAA regulations.
• Collaborate with clinical staff and other departments to ensure coordinated patient care.
• Document all interactions and schedule changes accurately in the electronic health record (EHR) system.
• Adhere to company policies, procedures, and service standards.

Required Skills

• Excellent verbal and written communication skills.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting with minimal supervision.
• Customer service experience, preferably in a call center or healthcare environment.
• High school diploma or equivalent.

Preferred Qualifications

• Associate's degree or higher.
• Experience with Epic or similar electronic health record (EHR) systems.
• Knowledge of medical terminology.
• Previous experience as a medical scheduler or in a healthcare administrative role.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Tuition reimbursement program.
• Employee assistance program.
• Opportunities for professional development and career advancement.
• Work-from-home stipend for essential equipment/internet.

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