About the Company
QuadReal Property Group is a global real estate investment, development, and management company with a portfolio spanning over $67 billion across 23 countries. We manage a diverse range of properties, including high-end residential, commercial, and retail spaces. Our commitment to creating vibrant communities and delivering exceptional service makes us a leader in the real estate industry, dedicated to innovation and sustainability.
Job Description
QuadReal Property Group is seeking an exceptional Residential Concierge to join our luxury residential team in Kitsilano, Vancouver. This demanding yet rewarding full-time position involves 12-hour shifts, requiring a dedicated and highly professional individual committed to providing unparalleled service to our discerning residents. As the first point of contact, you will be the face of our prestigious property, ensuring a seamless and elevated living experience for everyone. We are looking for someone with a proactive approach, impeccable communication skills, and a genuine passion for hospitality and property management.
Key Responsibilities
- Provide personalized, five-star concierge services to residents, including but not limited to, managing package deliveries, arranging transportation, making restaurant reservations, and coordinating event tickets.
- Act as the primary point of contact for all resident inquiries and requests, resolving issues promptly and professionally.
- Monitor security systems and conduct regular property patrols to ensure the safety and security of residents and the premises during assigned shifts.
- Manage access control for visitors and contractors, adhering strictly to property protocols.
- Maintain a pristine lobby and common areas, ensuring cleanliness and orderliness at all times.
- Coordinate with maintenance and cleaning staff to address property issues efficiently.
- Develop and maintain comprehensive knowledge of local amenities, services, and attractions to provide expert recommendations.
- Handle emergency situations with calm and efficiency, following established procedures.
Required Skills
- Minimum of 1 year experience in a high-end hospitality, residential concierge, or customer service role.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive, solutions-oriented mindset.
- Ability to work independently and manage demanding situations with grace under pressure.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
- Demonstrated ability to maintain confidentiality and discretion.
- Flexibility to work 12-hour shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Post-secondary education in Hospitality Management or a related field.
- Experience with property management software (e.g., Yardi, BuildingLink).
- First Aid and CPR certification.
- Fluency in additional languages.
Perks & Benefits
- Competitive high salary commensurate with experience and dedication.
- Comprehensive health, dental, and vision benefits package.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement within a global company.
- Access to exclusive employee events and discounts.
- Supportive and collaborative work environment.
- State-of-the-art property facilities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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