Retail Experience Pro – Advancement to Team Lead

About the Company

Target is one of the most recognized retail brands in the world, known for its stylish yet affordable products, commitment to guest experience, and community involvement. We foster an inclusive environment where team members can grow, thrive, and make a real impact. Join a company that values innovation, teamwork, and making everyday shopping a delightful experience.

Job Description

Are you a customer-focused individual with a passion for retail and a drive to lead? Target is seeking a dedicated Retail Experience Pro to join our vibrant team. This role is designed for individuals who excel in delivering exceptional guest service, maintaining a well-organized store, and aspire to grow into a leadership position. You will play a crucial role in creating a positive shopping environment while gaining the foundational experience needed to advance to a Team Lead role, contributing to our success through hands-on involvement and demonstrating leadership potential.

Key Responsibilities

• Deliver outstanding guest service by greeting and assisting guests, resolving inquiries, and ensuring a positive shopping experience.
• Support store operations including merchandising, stock replenishment, inventory management, and maintaining store cleanliness standards.
• Operate point-of-sale (POS) systems, handle transactions accurately, and process returns and exchanges efficiently.
• Actively engage with guests to understand their needs and recommend products, driving sales and enhancing guest satisfaction.
• Collaborate with team members to achieve daily sales goals and maintain an organized and appealing store environment.
• Provide guidance and support to newer team members, demonstrating best practices in retail operations and guest service.
• Assist in training new hires on store policies, procedures, and product knowledge, under the supervision of current leaders.
• Monitor store conditions and identify opportunities for improvement in merchandising, signage, and guest flow.
• Adhere to all company policies and procedures, including safety protocols and loss prevention guidelines.
• Take initiative in solving guest issues and escalating complex situations to management when necessary.
• Participate in team meetings and contribute ideas for enhancing store performance and guest experience.

Required Skills

• Minimum 6 months of experience in a retail, customer service, or hospitality environment.
• Excellent verbal communication and interpersonal skills.
• Strong guest focus with a natural ability to build rapport and address needs effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Basic computer proficiency and comfort with point-of-sale (POS) systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Demonstrated reliability, punctuality, and a strong work ethic.
• Physical ability to stand for extended periods, lift up to 40 pounds, and perform repetitive tasks.

Preferred Qualifications

• Previous experience in a role with lead or supervisory responsibilities.
• Proven ability to mentor or train team members.
• Familiarity with Target's products and services.
• High school diploma or equivalent.

Perks & Benefits

• Competitive hourly wage and opportunities for advancement.
• Comprehensive health, dental, and vision insurance for eligible team members.
• Paid time off (PTO) and holiday pay.
• Generous team member discount on most Target merchandise.
• 401(k) retirement plan with company match.
• Tuition reimbursement and learning development programs.
• Life insurance and disability benefits.
• Access to exclusive employee assistance programs.

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