About the Company
UPS is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a history of innovation and a commitment to customer service, UPS connects people and businesses worldwide, ensuring reliable and efficient delivery services for millions of customers.
Job Description
We are seeking a dedicated and articulate UPS Customer Liaison with an exclusive focus on written support to join our team in Arvada, Colorado. In this role, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing detailed information through various written communication channels, including email, chat, and internal messaging systems. This position requires exceptional writing skills, meticulous attention to detail, and a commitment to delivering world-class service without direct phone interaction. If you are a skilled communicator with a passion for problem-solving and a knack for clear, concise written expression, we encourage you to apply.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and accurately via email, chat, and other written platforms.
- Provide clear, concise, and professional written communication to address customer concerns regarding shipments, services, billing, and general inquiries.
- Research and investigate complex customer cases, utilizing internal tools and resources to provide comprehensive solutions.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams (e.g., operations, sales) to escalate and resolve customer issues as needed.
- Adhere to established service level agreements (SLAs) for response times and resolution quality.
- Contribute to the continuous improvement of written support processes and knowledge base articles.
Required Skills
- Exceptional written communication skills, including grammar, spelling, and punctuation.
- Proficiency in professional email and chat etiquette.
- Strong problem-solving abilities and meticulous attention to detail.
- Ability to work independently and manage multiple written interactions simultaneously.
- Proficiency with standard office software (e.g., Microsoft Office Suite).
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree in Communications, Business, or a related field.
- Previous experience in a written-only customer support role.
- Familiarity with CRM software and ticketing systems.
- Experience in the logistics or transportation industry.
- Ability to read and comprehend complex information and translate it into simple, clear language.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Tuition reimbursement program.
- Employee assistance program.
- Career development and growth opportunities within a global company.
- On-site training and ongoing support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.