About the Company
Nuffield Health is the UK’s largest healthcare charity. We’re on a mission to build a healthier nation, one person at a time. We provide a full range of healthcare services, from fitness and wellbeing to hospitals and primary care, helping people get healthy, stay healthy, and recover from illness. We are committed to embracing innovative solutions like telehealth to expand access to high-quality care and support.
Job Description
Join Nuffield Health as a Virtual Medical Receptionist and become a vital part of our growing telehealth services. This is a unique opportunity to kickstart your career in healthcare administration, with comprehensive paid training provided. You will play a crucial role in ensuring a seamless and positive experience for our patients interacting with our virtual clinics, managing appointments, handling inquiries, and providing essential administrative support to our clinical teams. This 100% remote position offers the flexibility to work from home while contributing to our mission of building a healthier nation.
Key Responsibilities
- Manage all incoming virtual patient inquiries via phone, email, and online chat, providing professional and compassionate assistance.
- Schedule, reschedule, and cancel virtual appointments for various telehealth services, ensuring optimal clinic flow.
- Accurately update and maintain confidential patient records within our electronic health record (EHR) system.
- Provide administrative support to our telehealth clinicians, including preparing virtual consultation materials and managing correspondence.
- Assist patients with pre-appointment preparations, technical support for virtual platforms, and post-consultation follow-ups.
- Process patient payments and manage billing inquiries for virtual services.
- Collaborate effectively with clinical and administrative teams to ensure integrated patient care.
- Adhere strictly to data protection (GDPR) and patient confidentiality guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational skills with an ability to multitask and prioritize effectively.
- Proficiency in using virtual communication tools and basic computer applications (e.g., Microsoft Office Suite).
- A strong customer service orientation with a genuine desire to help others.
- Ability to learn new software systems and processes quickly.
- A reliable internet connection and a quiet, dedicated home workspace.
- High level of professionalism and discretion.
Preferred Qualifications
- Previous experience in a customer service, administrative, or office-based role.
- Familiarity with medical terminology or the healthcare sector (beneficial, but not essential).
- Experience using electronic health record (EHR) systems.
- A proactive and problem-solving attitude.
Perks & Benefits
- Comprehensive paid training program to equip you for success.
- Flexible 100% remote work model, allowing you to work from home.
- Competitive hourly pay.
- Access to Nuffield Health's extensive health and wellbeing benefits, including free gym membership.
- Generous pension scheme.
- Opportunities for continuous professional development and career progression within the UK's largest healthcare charity.
- Employee discounts on various Nuffield Health services.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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