About the Company
Smith.ai is a leading virtual receptionist and customer engagement service, leveraging cutting-edge AI and human expertise to help businesses of all sizes manage their communications efficiently. We provide a seamless experience for our clients and their customers, handling everything from live chat and text to virtual reception and outbound calls. Our mission is to empower businesses to grow by ensuring they never miss an opportunity to connect with their clients.
Job Description
We are seeking a dedicated and detail-oriented Virtual Receptionist with a primary focus on online chat and email correspondence to join our remote team. In this role, you will be the first point of contact for our clients’ customers, providing exceptional support, answering inquiries, and managing communications entirely through digital channels. This is a 100% remote position, offering flexibility and the opportunity to work from anywhere within the specified region.
Key Responsibilities
- Respond to client inquiries via live chat and email in a timely, professional, and friendly manner.
- Manage incoming messages, provide accurate information, and resolve customer issues efficiently.
- Schedule appointments, make reservations, and manage calendars for various clients.
- Filter and direct inquiries to the appropriate departments or personnel.
- Perform data entry and update client records in CRM systems.
- Assist with basic administrative tasks as needed to support client operations.
- Maintain a high level of confidentiality and professionalism in all communications.
- Collaborate with team members to ensure consistent service delivery and continuous improvement.
Required Skills
- Exceptional written communication and grammar skills in English (US English).
- Proficiency in typing with speed and accuracy.
- Strong technical aptitude and comfort with various chat platforms and email systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High level of empathy and customer service orientation.
- Reliable internet connection and a quiet home office setup.
- Attention to detail and problem-solving abilities.
Preferred Qualifications
- Previous experience in a virtual assistant, online customer support, or remote receptionist role.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and scheduling tools.
- Experience with live chat software (e.g., Zendesk Chat, Intercom).
- Associate's degree or equivalent professional certifications.
- Bilingual skills (especially Spanish) are a plus.
Perks & Benefits
- 100% Remote Position: Work from the comfort of your home.
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance options.
- Paid time off and company holidays.
- Opportunities for professional growth and development.
- Supportive and collaborative team environment.
- Access to the latest communication and AI tools.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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