Hospital Porter – Local Council & NHS Partnerships

About the Company

NHS Grampian provides comprehensive healthcare services across Aberdeen City, Aberdeenshire, and Moray, serving a population of over half a million people. As a leading health board in Scotland, we are dedicated to delivering high-quality, person-centred care and fostering a supportive environment for both our patients and our staff. We work collaboratively with local councils and various partners to enhance community health and well-being, striving for excellence in every aspect of our service delivery.

Job Description

Join our dedicated team at NHS Grampian as a Hospital Porter, playing a crucial role in the smooth and efficient operation of our healthcare facilities in Aberdeen. We are seeking compassionate, reliable, and physically fit individuals to provide essential support across various departments, ensuring the comfort and safety of our patients, and the timely movement of equipment and materials. This role involves close collaboration with clinical staff, administrative teams, and local council partners, embodying our commitment to high-quality patient care and community service. If you are looking for a dynamic and rewarding role where your contribution directly impacts patient experience and operational efficiency, we encourage you to apply.

Key Responsibilities

• Safely and efficiently transport patients between wards, departments, and clinic areas using appropriate equipment (e.g., wheelchairs, trolleys, beds), maintaining dignity and respect.
• Move medical equipment, laboratory samples, patient notes, medical supplies, and clinical waste according to established procedures, ensuring compliance with safety and infection control guidelines.
• Deliver and collect mail, parcels, and other internal communications throughout the hospital premises.
• Assist in maintaining a clean and safe environment, promptly reporting any hazards, spills, or equipment malfunctions.
• Provide empathetic and professional communication with patients, visitors, and staff, offering assistance and directions as needed.
• Adhere strictly to all health and safety regulations, infection control policies, and manual handling guidelines.
• Operate and maintain portering equipment, ensuring it is clean, in good working order, and readily available.
• Respond to urgent requests and emergency situations promptly and effectively, following defined protocols.

Required Skills

• Excellent communication and interpersonal skills, with the ability to interact respectfully with diverse individuals.
• A compassionate, caring, and patient-focused attitude.
• Ability to follow instructions accurately and work effectively both independently and as part of a multidisciplinary team.
• Good physical fitness and stamina for prolonged periods of walking, standing, pushing, and lifting.
• Reliability, punctuality, and a strong work ethic.
• Ability to work efficiently and calmly in a demanding and fast-paced healthcare environment.
• Basic literacy and numeracy skills to understand schedules and complete simple documentation.

Preferred Qualifications

• Previous experience in a portering, healthcare, or customer service role, particularly within a hospital setting.
• Knowledge of health and safety procedures, especially in a clinical environment.
• Valid First Aid certification or willingness to obtain one.
• Up-to-date manual handling training certificate.

Perks & Benefits

• Generous NHS Pension Scheme, providing security for your future.
• Competitive salary with structured pay progression through Agenda for Change.
• Generous annual leave entitlement, increasing with length of service.
• Comprehensive induction and ongoing training and development opportunities to support your career growth.
• Access to a wide range of staff benefits, including discounts on retail, travel, and leisure through various NHS schemes.
• Supportive working environment within a dedicated and valued team.
• Employee assistance program for mental health and wellbeing support.

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