About the Company
Teleperformance is a global leader in digitally integrated business services, connecting the biggest and most respected brands in the world with their customers. We are a team of passionate, talented people from more than 100 countries, committed to delivering exceptional customer experiences every day. We believe in fostering a diverse and inclusive environment where every employee can thrive and grow their career.
Job Description
Are you looking for an opportunity to kickstart your career in customer service with a global leader? Teleperformance is hiring enthusiastic and driven individuals for our Trainee program in Columbus, Ohio. This is an entry-level position with NO prior experience required! We provide comprehensive, paid training to equip you with all the skills and knowledge needed to excel. If you’re passionate about helping people, eager to learn, and ready to join a supportive team, we encourage you to apply. This role offers a clear path for professional development within a dynamic and fast-paced environment.
Key Responsibilities
- Participate actively in all paid training sessions to learn about company products, services, systems, and customer service best practices.
- Develop and maintain a strong understanding of client-specific information and service level agreements.
- Communicate effectively and professionally with customers via phone, email, or chat to resolve inquiries and provide support.
- Document customer interactions accurately and efficiently in our internal systems.
- Collaborate with team members and supervisors to continuously improve performance and customer satisfaction.
- Adhere to company policies, procedures, and security guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong listening skills and a customer-focused attitude.
- Basic computer proficiency and ability to navigate multiple systems.
- High school diploma or equivalent.
- Ability to work effectively in a team environment.
- A positive attitude and eagerness to learn new things.
- Reliable attendance and punctuality.
Preferred Qualifications
- Previous experience in a service-oriented role (volunteer work, retail, hospitality, etc.) is a plus but not required.
- Familiarity with CRM software or call center environments.
- Ability to adapt to a fast-paced and changing environment.
Perks & Benefits
- Comprehensive paid training program.
- Competitive hourly wage with performance incentives.
- Medical, dental, and vision insurance options.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee discounts and wellness programs.
- A vibrant and supportive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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