About the Company
Teleperformance is a global leader in digitally integrated business services, operating as a strategic partner to the world’s largest companies. With a presence in over 88 countries, we blend advanced technology with human empathy to deliver an unrivaled customer experience. We are committed to fostering a diverse and inclusive environment where our employees can thrive and contribute to impactful projects, including vital support for federal agencies.
Job Description
Join Teleperformance as a Records Management Specialist focused on supporting federal agencies. In this critical role, you will be responsible for the systematic control of the creation, receipt, maintenance, use, and disposition of records, ensuring compliance with federal regulations and agency guidelines. This position requires meticulous attention to detail, a strong understanding of information governance principles, and the ability to handle sensitive information with the utmost discretion. You will be instrumental in maintaining the integrity and accessibility of vital federal records, contributing directly to the operational efficiency and legal compliance of government functions. We are looking for a dedicated individual passionate about public service and committed to excellence in records management.
Key Responsibilities
- Manage and organize physical and electronic records in accordance with federal and agency-specific policies.
- Implement and maintain records retention schedules and disposition processes.
- Assist in the development and enforcement of records management procedures and best practices.
- Ensure the security and confidentiality of all sensitive federal agency information.
- Respond to requests for information and records, providing timely and accurate retrieval.
- Conduct regular audits of records systems to ensure compliance and identify areas for improvement.
- Utilize various records management systems and technologies for efficient information handling.
- Provide training and support to agency staff on records management policies and procedures.
Required Skills
- Proven experience in records management or administrative support, preferably within a government or highly regulated environment.
- Strong understanding of federal records management regulations (e.g., NARA guidelines, FOIA, Privacy Act).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint).
- Excellent organizational and and time management skills.
- Exceptional attention to detail and accuracy.
- Ability to obtain and maintain a government security clearance (if required).
- Strong written and verbal communication skills.
Preferred Qualifications
- Bachelor’s degree in Library Science, Information Management, Public Administration, or a related field.
- Certification in Records Management (e.g., CRM).
- Experience with enterprise content management (ECM) systems.
- Prior experience working directly with federal agencies or government contracts.
- Familiarity with digital preservation techniques.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Life and disability insurance.
- Employee assistance program.
- Contribution to vital federal operations.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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