About the Company
Shopify Inc. is a leading global commerce company providing essential internet infrastructure for commerce, offering merchants a powerful platform to start, run, and grow their businesses online and in-person. From aspiring entrepreneurs to global brands, Shopify empowers businesses of all sizes to sell products and services, manage inventory, process payments, and fulfill orders. Our mission is to make commerce better for everyone.
Job Description
We are seeking a highly motivated and experienced Shopify B2B Specialist to join our dynamic team in Kanata. In this hybrid role, you will be responsible for the comprehensive management, optimization, and growth of our wholesale portals built on the Shopify platform. This includes configuring B2B features, managing customer segmentation, optimizing order workflows, and ensuring a seamless experience for our wholesale clients. You will work closely with sales, marketing, and product teams to align B2B strategies with overall business objectives and drive revenue growth through our wholesale channels.
Key Responsibilities
- Manage and maintain all aspects of our Shopify B2B wholesale portals, including customer accounts, pricing, product catalogs, and order management.
- Configure and optimize Shopify B2B features, apps, and integrations to enhance wholesale functionality and user experience.
- Collaborate with the sales team to onboard new wholesale clients and provide ongoing support and training on the B2B portal.
- Analyze B2B sales data and performance metrics to identify trends, opportunities, and areas for improvement.
- Implement and test new features, promotions, and strategies to increase wholesale conversion rates and average order value.
- Develop and maintain documentation for B2B processes, best practices, and system configurations.
- Stay up-to-date with Shopify platform updates, B2B industry trends, and new technologies to ensure our wholesale operations remain competitive and efficient.
- Act as a primary point of contact for complex B2B client inquiries and technical support related to the wholesale portal.
Required Skills
- Proven experience managing and optimizing Shopify stores, with a strong focus on Shopify B2B or wholesale operations.
- In-depth understanding of B2B e-commerce best practices, customer segmentation, and pricing strategies.
- Proficiency in Shopify's admin panel and experience with relevant Shopify apps for wholesale functionality.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams and external clients.
- Problem-solving mindset and ability to troubleshoot technical issues efficiently.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Shopify Partner Certification or relevant e-commerce certifications.
- Experience with other CRM or ERP systems integrated with Shopify.
- Familiarity with HTML, CSS, and basic Liquid templating for minor theme adjustments.
- Prior experience in a retail or wholesale environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible work arrangements.
- Employee stock purchase plan.
- Professional development opportunities and access to industry conferences.
- On-site gym, cafeteria, and wellness programs (for in-office days).
- Collaborative and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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