About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving innovation and delivering exceptional service across various industries. We believe in creating a culture of excellence, support, and growth for our employees, enabling them to make a real difference for our clients and their customers.
Job Description
Are you passionate about helping others and looking for a dynamic role with great pay and bonus potential? Concentrix is seeking dedicated Customer Care Specialists to join our team in Quebec City. In this role, you will be the first point of contact for customers, providing outstanding service, resolving inquiries, and ensuring a positive experience. We offer comprehensive training, a supportive work environment, and significant opportunities for career advancement.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer issues and concerns.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Escalate complex issues to appropriate departments for further resolution.
- Maintain a high level of customer satisfaction and strive to exceed service expectations.
- Adhere to company policies and procedures, ensuring compliance and data security.
- Identify opportunities for process improvement and contribute to a positive team environment.
Required Skills
- Excellent verbal and written communication skills in English and French (bilingual required).
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications and willingness to learn new software.
- Ability to work effectively in a fast-paced and dynamic environment.
- A positive attitude and a customer-centric approach.
Preferred Qualifications
- Previous experience in a customer service or call center role.
- High school diploma or equivalent; post-secondary education is a plus.
- Familiarity with CRM software and customer support tools.
Perks & Benefits
- Competitive hourly pay with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and career growth.
- Employee assistance program (EAP).
- Positive and inclusive company culture.
- Employee discounts on various products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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