About the Company
Buffer is a fully remote, global company that believes in a better way to work. We empower small businesses and individuals to build their brands and grow their audience online through simple, intuitive social media management tools. We operate on principles of transparency, collaboration, and continuous learning, fostering an environment where our team members can thrive while making a real impact on our customers’ success.
Job Description
We are seeking an empathetic and proactive WFH Community Moderator to join our team and help foster a vibrant, supportive, and safe online environment for Buffer users across various platforms. In this 100% remote role, you will be the friendly face of Buffer, engaging with our community, answering questions, moderating discussions, and ensuring a positive user experience. If you have a passion for online communities and a knack for fostering positive interactions, we want to hear from you!
Key Responsibilities
- Monitor and moderate user-generated content across Buffer's online forums, social media groups, and community platforms.
- Respond to user inquiries, comments, and feedback in a timely, professional, and empathetic manner.
- Enforce community guidelines and policies, taking appropriate action on rule violations.
- Identify and escalate sensitive or complex issues to relevant internal teams.
- Proactively engage with community members, sparking discussions and building relationships.
- Assist in developing and refining community moderation strategies and best practices.
- Collect and report on community feedback to help inform product development and content strategies.
- Stay informed about platform changes, industry trends, and user behavior to maintain effective moderation.
Required Skills
- Excellent written and verbal communication skills in English.
- Proven ability to maintain composure and professional demeanor in challenging online interactions.
- Strong understanding of online community dynamics and best practices for moderation.
- Proficiency with various social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) and online forum software.
- Exceptional problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
Preferred Qualifications
- Previous experience (1+ years) in online community management or content moderation.
- Familiarity with Buffer's products and services.
- Experience with customer support tools or CRM systems.
- A background in digital marketing or social media marketing.
Perks & Benefits
- Competitive salary and benefits package.
- Work from anywhere: 100% remote work culture.
- Flexible work schedule.
- Generous vacation policy.
- Professional development opportunities and budget.
- Stipend for home office setup and equipment.
- Regular team retreats (virtual and in-person when safe).
- Health, dental, and vision insurance options.
- Parental leave.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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