About the Company
The City of Pembroke Pines is dedicated to serving its vibrant and diverse community through efficient and compassionate public services. As one of the largest cities in Broward County, we pride ourselves on fostering a collaborative environment where employees can make a tangible difference in the lives of our residents. Join our team and contribute to a thriving city.
Job Description
The City of Pembroke Pines is seeking a dedicated and enthusiastic Local Council Customer Service Advisor to join our Public Services team. This crucial role involves being the first point of contact for residents, providing information, assistance, and resolving inquiries related to various city services. We are looking for an individual with excellent communication skills, a passion for public service, and the ability to handle diverse situations with professionalism and empathy. This is a fantastic opportunity to contribute directly to the well-being of our community, with the added benefit of no weekend work.
Key Responsibilities
- Respond to resident inquiries via phone, email, and in-person regarding city services (e.g., utilities, permits, recreation, public works).
- Provide accurate and up-to-date information on city policies, procedures, and events.
- Resolve customer complaints and issues efficiently and courteously, escalating complex matters to appropriate departments when necessary.
- Maintain detailed records of interactions and transactions in the customer relationship management (CRM) system.
- Educate residents on available city resources and programs.
- Collaborate with various city departments to ensure seamless service delivery.
- Process service requests and follow up to ensure satisfactory resolution.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-centric approach.
- Ability to empathize and remain calm under pressure.
- Proficiency in using computer systems and standard office software (e.g., Microsoft Office Suite).
- Ability to quickly learn and adapt to new information and systems.
- Problem-solving aptitude.
Preferred Qualifications
- Previous experience in a municipal government or public service environment.
- Bilingual proficiency (English and Spanish highly preferred).
- Experience with CRM software or similar customer service platforms.
- Associate's degree or higher in Public Administration, Communications, or a related field.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health, dental, and vision insurance.
- Florida Retirement System (FRS) pension plan.
- Paid time off (vacation, sick leave, holidays).
- Professional development and training opportunities.
- Positive and supportive work environment.
- No weekend work schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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